Hassan Nadhym

• Carry out necessary travel documents checks with help of TIMATIC and process API as per airline's and government's requirements.
• Coordinate and properly communicate with other work areas, units, sections, customer airlines and stake holders during flight handling.
• Assisted passengers with special needs to guarantee comfortable travel experience.
• Resolved passenger concerns and complaints promptly, maintaining positive customer relations.
• Welcomed passengers and managed check-in procedures to provide smooth boarding processes.
• Acted as first point of contact for customers to resolve potential issues with reservations.
• Advised customers on specific visa and passport requirements.

• Answered telephone enquiries in polite and courteous manner.
• Provided clear and timely communication to security officers, management and outside agencies on key incidents.
• Carried out and logged daily equipment checks, reporting all faults and failures as soon as they occur.
• Kept knowledge of and compliance with operating procedures, legislation and best practice.
• Enforced security of control room, data and all contents.
• Kept all logs, reports and records up to date and accurate, promptly completing updates.
• Recorded all events, incidents and actions accurately.
• Monitor all surveillance camera footage within the hospital via the main operating system.
• Informing supervisors of unusual events and preparing incident reports.

• Prepared tables for guests and reset tables between customers.
• Cleared tables, wiped down and replaced cutlery between courses to limit service disruptions.
• Greeted customers, presented menus and shared information about available special items.
• Stayed up to date on menu changes to accurately answer customer queries.
• Maintained clear communication with guests and kitchen staff for smooth service delivery.
• Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.

Name of paper: Implementing Environmentally Sustainable Practices at a Resort in the Maldives: Staff Perspectives.
Period: 1st November 2023 – 20th April 2024
Role: Principal Investigator

Name of paper: Environmentally Sustainable Tourism Practices that can be Implemented at Sun Siyam Irufushi perceived by the staff
Period: 06th June 2022 – 12th October 2022
Role: Principal Investigator

• Commerce (B), Principles of Accounts (B), English as a second language (B), Economics (C), Travel and tourism (C), Mathematics (C)