Hassan Farooq
Dagenham,Essex
Summary
A dedicated professional with extensive experience in customer service and sales, demonstrating exceptional computer literacy and leadership abilities. Proven track record in managing time and workloads efficiently, while maintaining a positive temperament and attitude. Offering strong communication skills, empathy, and ability to manage challenging situations with patience. Knowledgeable about collaborating with diverse teams and adapting quickly to new systems.
Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organizing documentation to retain business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support Representative/Controller
SUPPORT SOLUTIONS HUB (PVT) LTD
Lahore
09.2022 - 01.2025
- Having been appointed as customer support representative and promoted as senior taxi dispatch controller in the span of 2 years working towards providing the best customer experience in different parts of the world.
- Working directly with Clients to optimize their business for a smooth and effortless customer experience.
- Overlooked dispatching of almost 200 taxi drivers.
- Addressed customer queries, ensuring complete resolution.
- Offered tailored solutions, resulting in increased customer loyalty.
- Handled Pre-payments and followed up with customers to sort pending payments out.
- Leading a cross-functional support team of 8 professionals to nurture our clients relationship with the company.
- Working with 2 client's businesses based in the UK, provided me the exposure and insights of how business operate at international and national level.
Customer Sales Representative
W4WORK Palm Beach Miami
Islamabad
12.2020 - 12.2020
- Working remotely and providing quality customer sales service since December 2020.
- Developing customer relationships and growing clients over my stint at Work in Sales Campaigns including:-Final Expense Insurance, Health Insurance and Life Insurance.
- All of work experiences have involved working within team-based culture.
- This involved planning, organization, coordination and commitment to ensure sales targets are achieved.
- Making sure fair distribution of tasks and effective communication amongst all staff members.
- Participated in team meetings to improve service delivery and customer experience.
Education
BA - Business Management & Leadership
Coventry University
London 01.2025 -
Chartered Accountancy Certificate - Accounting
ICAP
Pakistan 07.2018 - 01.2020
GCSEs - General Sciences
Government College University
Lahore 08.2016 - 05.2018
GCSEs - Sciences
Lahore Grammar School
Pakistan 03.2014 - 05.2016
Skills
- Customer Service Skills
- Sales
- Computer literacy
- Leadership
- Temperament/Attitude
- Time Management
- Work-Load Management
- Team-Man
- Public Speaking
- Conflict Resolution
- Call centre experience
Certification
ICAP CA (AFC-LEVEL1 Certified) 2019
Accomplishments
- Achieved 260+ sales working in Final Expense Insurance Industry for Work Inc.
- Achieving a promotion in just 8 months at SUPPORT SOLUTIONS HUB.
- Served 2 International clients simultaneously with no complaints whatsoever.
- Proficient in all Microsoft software, Google sheets, and taxi dispatch software like iCabbi, Autocab, Taxicaller and Cab9.
Languages
English
Advanced
Urdu
Native
Punjabi
Native
Hindi
Advanced
Affiliations
- Self Development
- Books
- Boxing
- Cricket
- Fitness
- Music/Movies
- Piano
References
References available upon request.
Timeline
BA - Business Management & Leadership
Coventry University
01.2025 -
Customer Support Representative/Controller
SUPPORT SOLUTIONS HUB (PVT) LTD
09.2022 - 01.2025
Customer Sales Representative
W4WORK Palm Beach Miami
12.2020 - 12.2020
Chartered Accountancy Certificate - Accounting
ICAP
07.2018 - 01.2020
GCSEs - General Sciences
Government College University
08.2016 - 05.2018
GCSEs - Sciences
Lahore Grammar School
03.2014 - 05.2016
ICAP CA (AFC-LEVEL1 Certified) 2019
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