Hassan Bere
London,United Kingdom
Summary
IT Support Analyst with hands-on experience delivering 1st/2nd Line technical support in fast-paced environments. Skilled in Microsoft 365, Azure AD, Intune, and ServiceNow, with a strong track record of resolving user incidents efficiently and meeting SLA targets. Confident in troubleshooting hardware, software, and network issues while providing clear, user-focused support. Actively developing skills toward 2nd/3rd Line support and infrastructure responsibilities.
Overview
1
1
Certification
1
1
year of professional experience
Work history
IT Support Engineer
Axiom Technologies - Morgan Stanley
2026.02 - 2026.05
- Installed, configured, and deployed desktops, laptops, and peripherals.
- Performed system imaging and device provisioning.
- Diagnosed and resolved hardware issues; replaced faulty components.
- Provided on-site and remote technical support within SLA.
- Maintained IT asset inventory and lifecycle tracking.
- Store-level infrastructure deployment
- Coordinated vendor warranty repairs and replacements.
- Assisted with basic LAN/Wi-Fi and network hardware support.
1st Line Support
GlobalNet
2024.12 - 2026.02
- Respond to user queries via calls and emails.
- Record new incidents in ServiceNow.
- Resolved support tickets within SLA.
- Assist corporate staff technically in hybrid settings.
- Create user accounts with Microsoft AD (2019/2022).
- Set up mailboxes in Microsoft Exchange and Office 365.
- Manage staff onboarding and offboarding processes.
- Configure mobile devices using Intune MDM.
- Implement VPNs and resolve connection issues.
- Fix MFA and OTP security systems.
- Establish and oversee wireless network connections.
- Solve issues with DNS, DHCP, VPN, and Wi-Fi.
- Troubleshoot and set up AV systems.
- Keep IT equipment inventory up to date.
- Conduct user training on new software.
- Apply data security and compliance protocols.
Education
GCSEs - English, Maths, PE, IT, RE, Drama, Art
Newman Catholic College
LondonSkills
- Operating systems and devices
- Windows 10/11, Windows Server
- MacOS, iOS (MacBooks, iPads, iPhones Microsoft Cloud
- Microsoft 365 (Exchange Online, Outlook)
- Azure Active Directory, Intune/MDM, MECM, and SCCM Networking and security
- VPN: AnyConnect, GlobalProtect
- DNS, DHCP, and basic networking
- Endpoint security: Sophos, McAfee Support and tools
- ServiceNow (incident and request management)
- Video conferencing: Microsoft Teams, Zoom
Certification
- ITIL Foundation v4 (Training)
- Windows Server 2022 Administration
- Microsoft Windows 11 Professional
- CompTIA A+
- CompTIA Network+ Training Course
REFERENCES
Available upon request
HOBBIES AND INTERESTS
I find great pleasure in reading, which has deepened my understanding of literature and language., Additionally, I have a strong passion for long-distance running and endurance sports, as they teach me to sustain a positive mindset.
CUSTOM SECTION
- Good understanding of ITIL framework.
- Able to work in a team environment.
- Possess good problem solving skills.
- Ability to re-prioritise workload if required.
WEBSITES, PORTFOLIOS AND PROFILES
https://www.linkedin.com/in/hassanbere
Timeline
IT Support Engineer
Axiom Technologies - Morgan Stanley
2026.02 - 2026.05
1st Line Support
GlobalNet
2024.12 - 2026.02
GCSEs - English, Maths, PE, IT, RE, Drama, Art
Newman Catholic College