Hassan Ali
London
Summary
I'm a competent IT support professional with experience of providing technical and helpdesk support. I'm also a Detail-oriented, organized and meticulous employee who works at a fast pace to meet tight deadlines. I'm also an enthusiastic team player ready to contribute to company success. I have relevant experience of working in the front line helping clients and colleagues resolve complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company. I have an ambitious goal of being an AWS Cloud Specialist in the next 3 years and is currently taking classes to prepare. At this moment in time I'm looking for a 1st line IT support role with an ambitious company.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Technical First Line Support Analyst
GlobalNet
Islington, England
05.2023 - 09.2023
- Responsible for diagnosing & resolving hardware, software & end users problems
- Established and troubleshot network and data communications systems.
- Monitor and maintain computer systems and networks.
- Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
- Delivered reliable, high quality technical support to average of 15 users daily.
- Managing Remote Servers with RDP
- Creating and Managing Group policies
- Enforcing GPOS
- Mapping Network Drives
- Conducted server back-up and recovery operations in line with protocols.
Data entry clerk
Construction Company
Nairobi , Kenya
04.2021 - 02.2022
- Entered up to 10 records per day, continually exceeding productivity targets.
- Inputting information on a spreadsheet using excel.
- I was also in charge of reception duties which involved dealing with customers daily and their complaints
- I was responsible for updating computers to the latest so ware
- Managing users and groups.
- Transferring Data from paper to digital copies.
- Managed documents within company databases, keeping accurate records of critical information.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Performed back up operations to save and store data on servers or cloud.
- Registered new customer account details in system.
Education
CompTIA -
CompTIA
City of London 09.2022 - 03.2023
A-Levels -
Visionary Academy
Nairobi, Kenya 05.2021 - 08.2022
GCSEs - EDEXCEL
Kestrel Manor school
Nairobi, Parklands 05.2019 - 08.2020
Skills
- Problem Solving
- Customer service expert
- Salesforce
- Teamwork
- Active Directory
- Excel
- Skilled in TCP/IP and WAN
- Data entry
- Troubleshooting proficiency
- Staff education and training
Languages
English
Native
References
- +44 (0)7930910505
- admin@globalnetict.net
- Whitechapel Road, E1 1EW London, UK
Timeline
Technical First Line Support Analyst
GlobalNet
05.2023 - 09.2023
CompTIA -
CompTIA
09.2022 - 03.2023
A-Levels -
Visionary Academy
05.2021 - 08.2022
Data entry clerk
Construction Company
04.2021 - 02.2022
GCSEs - EDEXCEL
Kestrel Manor school
05.2019 - 08.2020
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