Experienced IT Professional with a strong background in system support, automation, and IT operations across enterprise environments. Skilled in PowerShell scripting, SQL reporting, user account management (including Active Directory), and full software lifecycle support. Proven ability to support high-profile organisations by delivering reliable technical solutions, managing assets, and ensuring secure and optimised IT infrastructure. Adept at troubleshooting complex issues, collaborating with cross-functional teams, and enhancing IT systems through automation and best practices. Committed to high standards of customer care, documentation, and continuous improvement.