Hasitha Ranasingha
Oxford,United Kingdom
Summary
Assistant manager and floor manager with extensive experience in team leadership, staff training, and strategic planning in the hospitality sector. Proven ability to enhance customer service, resolve conflicts, and manage time effectively, resulting in high customer satisfaction and operational efficiency. Skilled in collaborating with senior management to boost revenue and enforce health and safety standards for smooth operations. Dedicated to building strong customer relationships and mentoring teams for professional development and organizational success.
Overview
3
3
years of professional experience
Work history
Assistant Manager/floor Manger
The coconut-tree
OXFORDSHIRE/LONDON
05.2025 - 05.2026
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Managed over 150 customer per day
Floor Manager
NEPALESECHEF CHELTENHAM
CHELTENHAM
07.2024 - 04.2025
- Maintained excellent customer satisfaction by assisting them with enquiries, issues, complaints in timely manner.
- Closely monitored supervised staff operations, providing extra training assistance to struggling individuals.
- Resolved customer complaints with diplomacy, providing timely solutions that improved overall satisfaction rates.
- Increased sales gradually.
Sous Chef
NEPALESECHEF CHELTENHAM
CHELTENHAM
12.2023 - 06.2024
- Coordinated with front-of-house staff to ensure timely delivery of dishes, enhancing overall guest dining experience.
- Enforced health and safety standards for food storage, preparation and handling.
- Kept operations running smoothly and efficiently by keeping workspaces organized, clean and ready for service.
- Managed busy days smoothly.
Till operator
NNA LTD
Cheltenham, Gloucestershire
10.2023 - 03.2024
- Worked collaboratively with colleagues to manage queues efficiently during busy hours.
- Reconciled daily takings accurately at shift's end without fail.
- Maintained clean and orderly till area to enhance customer experience.
- Generated sales receipts cleanly, enhancing overall transaction process.
Education
Master of Science - INTERNATIONAL BUSINESS
University of Gloucestershire
CheltenhamBachelor of Business Administration - Business management
University of Champagnat
Colombo 4RQF LEVEL 3 - BUSINESS MANAGEMENT
INTERNATIONAL PROFESSIONALS ACADEMY
COLOMBO 4GCSEs - COMMERCE
WILLESDEN COLLEGE INTERNATIONAL
SRI JAYAWARDENAPURA KOTTESkills
- Customer service
- Team leadership
- Staff training
- Conflict resolution
- Time management
- Strategic planning
- Leadership skills
- Customer relationship building
- Retail operations understanding
- Reliable follow-through
References
Reference are available upon request
Languages
English
Fluent
Timeline
Assistant Manager/floor Manger
The coconut-tree
05.2025 - 05.2026
Floor Manager
NEPALESECHEF CHELTENHAM
07.2024 - 04.2025
Sous Chef
NEPALESECHEF CHELTENHAM
12.2023 - 06.2024
Till operator
NNA LTD
10.2023 - 03.2024
RQF LEVEL 3 - BUSINESS MANAGEMENT
INTERNATIONAL PROFESSIONALS ACADEMY
GCSEs - COMMERCE
WILLESDEN COLLEGE INTERNATIONAL
Master of Science - INTERNATIONAL BUSINESS
University of Gloucestershire
Bachelor of Business Administration - Business management
University of Champagnat