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System Administrator/Lan Administrator/Technical Desktop Support Specialist/Helpdesk Technologically sophisticated IT support and training Specialist with hands-on experience in project life-cycle management for technical and hardware applications. Proven desktop and network troubleshooting skills, with project management in PC refresh competency. Season professional with more than 28 yrs. of experience to support and maximize productivity. Expertise in: Help Desk & Hardware Support, First & Second Level PC Support, Project Management, System Upgrades / Conversions, Lan / Wan Architecture, Escalation Resolution, Peer-to-Peer User Groups, Web Contents, Customer Service, Systems Integrations, Mult-Platform Networking, Information Technology

Passionate IT Helpdesk Specialist seeking to use proven analytical, technical, and collaborative trouble skills in an environment that promotes customer support excellence.

Driven specialist with experience providing technical support and customer service to end-users. Proven track record of efficiently troubleshooting hardware and software issues, developing user training materials and creating user documentation. Adept in driving user satisfaction and creating long-term relationships with customers. Possesses strong communication and analytical skills. Dedicated professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry. Professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to an organization. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable, with experience in project management, Technical Support and Customer Service. Adaptable to learning more and expanding my knowledge with developing strategies to improve efficiency. My long term career goal is to be a Network Admin.

HASHIM BENGIUMA

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IT support technician

Coffee Shop Owner & Manager

General store manager

Sales Consultant & Technician

Sales and Stock Analyst

English tutor

Sales and visa advisor

Education

Glasgow - IT Management for Business

Scottish Qualifications Certificate - English

Aviation (Private Pilot licence)

Information Technology

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IT support technician

Coffee Shop Owner & Manager

General store manager

Sales Consultant & Technician

Sales and Stock Analyst

English tutor

Sales and visa advisor

Scottish Qualifications Certificate - English

Glasgow - IT Management for Business

Aviation (Private Pilot licence)

Information Technology

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