Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Hashim Ali

Hashim Ali

London,City of London

Summary

Talented leader offering over 2 years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Experienced Admin with over 2 years in industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Upbeat counsellor accustomed to navigating difficult student challenges with grace and pragmatism. Proactive communicator with high-emotional intelligence and commitment to student wellbeing. Works with cross-functional teams to deliver support and foster access to school and community resources. Empathetic Student Support Officer equipped to support student well-being with targeted counselling approaches. Leverages open communication and active listening to provide caring guidance. Adheres to school regulations and reporting requirements to safeguard and advocate for student rights. Hard-working Student Support Officer with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Overview

7
7
years of professional experience
8
8
years of post-secondary education

Work history

Direct sales

Eminence
04.2022
  • Engaging strangers in conversation
  • Explaining competitively priced service plans to customers
  • Planning and scheduling door-to-door routes
  • Convincing people of the benefits from certain products and services
  • Processing payments from customers
  • Filling in forms with customers and completing all administrative tasks
  • Monitoring sales activities and proactively taking necessary action to re-direct efforts as needed
  • Increasing product penetration in a specific area
  • Identifying the training needs of junior or new staff members.

Digital Marketing and Sales Executive

Elite Training
11.2021
  • Selling apparel and get the brand name out there
  • Planning for photoshoots
  • Accounting
  • Creating content for social accounts
  • Getting consumers to get involved with activities
  • Event Managing
  • Social

Management of stock

Express Alarms (private company)
05.2017
  • Being aware of the tools we used- helped me develop keen awareness to smallest things
  • Engineering-Skills in developing stronger understanding of different things and how they work
  • Electrical- skills in wiring and cautiousness.

Reception administrator, Worker/apprentice

Bhogal Co & Solicitor's
06.2016
  • Answering calls- helped gain confidence and social understanding
  • Collecting money from the customers then writing it up- this helped me gain skills in track keeping
  • Files Organisation- keeping work tidy and organised so my colleagues have easier access to everything
  • Listening to customers queries and then trying to sort them out as soon as possiblethis helped me gain tension analysis and helped build a relationship and bond with the customer
  • Provide Support for customers-helped me ease tension and strengthen a business outlook
  • Sending files through fax machine and through email- helped me gain further IT skills and timing to keep everything going with the workflow rather issues down the line
  • Writing up the time and date on when the customer can come in to talk to the solicitors- gained tracking and organising skills

Student support officer

Cecos College London
London, Enfield
02.2023 - Current
  • Referred struggling students to mental health, substance abuse or vocational-related activities to help cope with problems.
  • Organised peer counselling programs to monitor students development.
  • Mentored students to identify skills and assets to maximise potential.
  • Assessed students' progress and submitted reports to management.
  • Assisted students in preparation for admissions applications and tests.
  • Identified instances of potential neglect or abuse and reported issues to authorities.
  • Participated in events and activities to provide moral support to students.
  • Compared past and current student reports to assess and determine changes and growth.
  • Oversaw crisis intervention and programmes to assist specific student needs.
  • Supervised students to develop solutions and set target goals.
  • Supported students in navigating difficult situations, offering safe space for discussion and access to resources.
  • Adhered to strict confidentiality protocols to safeguard and accurately store student information.
  • Listened to academic, emotional and social concerns and practised non-judgemental approach to students.
  • Managed conflict mediation and resolution between students, teachers and parents to avoid disruptions.

Supervisor

Creams café (HB Housing Concept housing association)
01.2017 - 02.2021
  • Accounting -helped me gain calculation, profit loss, financial statement management
  • Managing inventory- helped me gain awareness and efficiency
  • Managing staff-helped me gain Leadership skill and how to have a friendly connection with my colleagues
  • Double checking everything-helped me gain assurance and awareness skills
  • Solving customer issues-helped me gain customer service skills and patience when listening to the issue and coming to a mutual understanding
  • Health and safety management- helped me gain Power of Persuasion and Influence skills as well as being passionate about my attention to detail

Education

BA (Hons) - Business Management and Sustainability

Staffordshire University
Stokeon-Trent, STE
01.2022 - Current

Diploma of Higher Education - Business

Joseph Chamberlain Sixth Form College
Birmingham, BIR
09.2015 - 05.2016

Pass BCS Level 2 Certificate in IT Application Skills (QCF) 16 credits - undefined

Moseley School and Sixth Form
Birmingham, BIR
09.2010 - 05.2015

Skills

  • Analysis
  • Team worker
  • Independent
  • High confidence
  • Frontline team supervision
  • Performance and sales reporting
  • Customer service management
  • Event planning and coordination
  • Employee management
  • Marketing and advertising
  • Business operations expertise
  • Confidentiality focused
  • Empathetic communicator
  • Student progress analysis
  • Group instruction
  • Active listening
  • Student motivation
  • Test preparation

Languages

English
Urdu
Punjabi

Timeline

Student support officer

Cecos College London
02.2023 - Current

Direct sales

Eminence
04.2022

BA (Hons) - Business Management and Sustainability

Staffordshire University
01.2022 - Current

Digital Marketing and Sales Executive

Elite Training
11.2021

Management of stock

Express Alarms (private company)
05.2017

Supervisor

Creams café (HB Housing Concept housing association)
01.2017 - 02.2021

Reception administrator, Worker/apprentice

Bhogal Co & Solicitor's
06.2016

Diploma of Higher Education - Business

Joseph Chamberlain Sixth Form College
09.2015 - 05.2016

Pass BCS Level 2 Certificate in IT Application Skills (QCF) 16 credits - undefined

Moseley School and Sixth Form
09.2010 - 05.2015
Hashim Ali