To pursue a challenging and satisfying career and be a part of a progressive organization that gives me a scope to enhance my knowledge and skill for mutual growth of the organization and myself.
Hi, I’m
HASEEB SHARIEFF
Sheffield
Summary
Overview
11
years of professional experience
3
years of post-secondary education
Work history
Microland LimitedBangalore, Karnataka
Senior Lead - Asset Management
01.2014 - 08.2023
Job overview
- Kept detailed track of hardware and software assets to accurately portray data and advise clients.
- Analysed financial data and planned for updates, alerting employees of changes and preparing the company to maintain smooth business flow.
- Streamlined processes to improve and optimise office operations.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored system performance using recognised and agreed criteria.
- Assessed processes, procedures and work practices for strengths and weaknesses.
- Outlined needs to meet end-user requirements.
- Navigated multiple application-specific interfaces to carry out analysis.
- Devised and implemented improvements to service procedures, improving customer satisfaction scores.
- Analysed customer feedback and trends to drive process improvements.
- Coached and mentored new team members to build high-performing team for optimum productivity.
- Produced tailored reporting and Business Intelligence data visualisations.
- Assessed daily operational needs and requirements and used team meetings to encourage staff goal-achievement.
- Resolved complex issues with strong analysis and investigations.
- Used data-driven strategies to improve quality of customer interactions.
- Communicated technical concepts to customers clearly by phone, email and online chat.
- Gave first-line support to customers within agreed Service Line Agreement (SLA).
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Provided remote support for product functionality, maintenance and troubleshooting..
- Managed technical support page by creating FAQs and posting knowledge-based articles.
- Prepared equipment for staff use, installing cables, operating systems, and software.
Ernst & Young Private LimitedBangalore, Karnataka
Associate
03.2012 - 01.2014
Job overview
- Received, sorted, and distributed incoming and outgoing mail for the department.
- Focused and worked towards Customer Satisfaction
- Registered information and updated records on the database to determine accuracy.
- Providing support to Coordinators and Client
- Oversaw projects to determine specifications and quality standards.
- Scheduled meetings to discuss progress of projects and tasks.
- Took on additional duties to support smooth operations.
Education
Sheffield Hallam UniversitySheffield
Master of Science from Big Data Analytics
09.2023
University overview
HKBK Degree CollegeBangalore, India
Bachelor from Computer Applications
06.2008 - 05.2011
University overview
Skills
- Service management
- Motivational leadership
- Customer service expert
- Data visualisation
- Data collection and analysis
- Data validation
- Data formatting
- Service Now expert
- Documentation and reporting
- Customer service management
- Technical documentation management
- Process improvement strategies
- Technical Support
- Desktop support
- Application installations
- Team supervision
- Team development strategies
- Employee performance reviews
- Key Performance Indicator (KPI) management
- Employee retention strategies
Interests
Interests
- Internet Surfing
- Swimming
- Travelling
Languages
English
Fluent
Hindi
Fluent
Urdu
Upper intermediate
Telugu
Beginner
Timeline
Sheffield Hallam University
Master of Science from Big Data Analytics
09.2023
Senior Lead - Asset Management
Microland Limited
01.2014 - 08.2023
Associate
Ernst & Young Private Limited
03.2012 - 01.2014
HKBK Degree College
Bachelor from Computer Applications
06.2008 - 05.2011
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