Muneeb Hasan
Sales & Customer Service
London,Barking
Summary
Dynamic professional with a proven track record in enhancing customer engagement and sales. Expert in customer service and retail knowledge, excel in complex problem-solving and teamwork, significantly boosting brand loyalty and exceeding sales targets. Skilled in customer needs assessment, my approach has consistently improved brand positioning and team performance. Dedicated to driving awareness and promoting products. Experienced in researching, hosting and coordinating events. Skilled in helping customers find desirable products and boosting sales. Organized and a dependable person successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Brand Ambassador
Blackjack Promotions
06.2022 - Current
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
- Monitored competitor activity to recommend adjustments to our brand positioning.
Office Manager/Lab Assistant
A1 Laboratory
07.2021 - 06.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Prepared specimens for testing and analysis.
- Maintained accurate records of each test administered, facilitating efficient contact tracing efforts in case of positive results.
- Implemented quality control measures to maintain high standards in sample collection and storage throughout the entire process of COVID-19 testing.
Assistant Manager
JD Sports
04.2018 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Addressed staffing needs proactively by recruiting and onboarding high-quality candidates, ensuring adequate coverage during peak hours.
- Mentored junior staff members in best practices for customer service, sales techniques, and product knowledge, enhancing overall team performance.
- Streamlined floor operations by implementing efficient scheduling and staff management strategies.
- Met and exceeded sales targets consistently, contributing to overall team success.
Sales Assistant
Primark
04.2017 - 04.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Processed transactions accurately while maintaining a high level of customer service.
Education
High School Diploma -
Loxford School of Science And Technology
Ilford 09.2016 - 07.2018
High School Diploma -
Eastbury Community School
Barking, United Kingdom 09.2010 - 07.2015
Skills
Customer Engagement
Customer Service
Retail knowledge
Product and service knowledge
Complex Problem-Solving
Deal Closing
Goal-Oriented
Teamwork and Collaboration
Customer Needs Assessment
Languages
English, Urdu, Punjabi
Native language
Timeline
Brand Ambassador
Blackjack Promotions
06.2022 - Current
Office Manager/Lab Assistant
A1 Laboratory
07.2021 - 06.2022
Assistant Manager
JD Sports
04.2018 - 07.2021
Sales Assistant
Primark
04.2017 - 04.2018
High School Diploma -
Loxford School of Science And Technology
09.2016 - 07.2018
High School Diploma -
Eastbury Community School
09.2010 - 07.2015
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