Hasan Khan
Manchester,United Kingdom
Summary
Dedicated customer service professional with a strong focus on customer satisfaction and virtual communication. Proficient in social media monitoring, live chat handling, and payment processing. Demonstrates empathy and understanding in all interactions, utilising advanced sales techniques to enhance customer experience. Committed to leveraging skills in customer service to drive success and achieve career growth.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Passenger service agent
Prime Flight Aviation UK
Manchester
2025.10 - Current
- Created a comfortable travel experience for passengers by handling their queries efficiently.
- Managed ticket counter operations diligently for streamlined processes.
- Supported revenue generation efforts through upselling of airline products and services during check-in process.
- Collaborated effectively with security personnel for safe transit of passengers and luggage.
- Enhanced customer satisfaction by providing information regarding flight schedules and fares.
- Organised boarding gates with effective communication skills.
- Managed lost-and-found enquiries, exhibiting problem-solving abilities under pressure.
- Delivered excellent customer service to ensure repeat business from passengers.
- Led timely check-in procedures to facilitate departures in line with schedule.
- Responded calmly to help distressed, confused or lost passengers.
Check-in Changeagent
Manchester Airport Group (MAG)
2025.06 - 2025.10
- Welcomed passengers and verified travel documents such as passports, visas, and tickets
- Assisted passengers at self-service kiosks with check-in procedures, boarding pass printing, and baggage tag generation.
- Provided support at self-service bag drop (SSBD) stations, ensuring proper use and resolving technical or operational issues.
- Handled manual check-in and issued boarding passes and baggage tags at staffed counters.
- Weighed and tagged baggage, checking for compliance with airline weight and size limits
- Offered guidance on seating preferences, flight changes, and special assistance needs.
- Resolved issues related to late arrivals, overbooked flights, and lost or delayed baggage.
- Ensured efficient passenger flow and safety at check-in areas and boarding gates.
- Communicated clearly with passengers, especially during disruptions or flight delays.
- Collaborated with ground staff, security, and airline teams to maintain smooth operations
Customer advisor
Boots UK - Manchester Airport
2023.06 - 2025.06
- Provided exceptional customer service to ensure a positive shopping experience.
- Conducted regular stock checks ensuring product availability for clients at all times.
- Delivered personalised service to each client, fostering trust and loyalty.
- Resolved customer complaints effectively, maintaining brand reputation.
- Demonstrated products effectively, leading to informed purchasing decisions by customers.
- Stayed updated on company policies, enabling accurate information dissemination to customers.
Manager of operations
Logicon - Islamabad
Islamabad
2020.02 - 2023.04
- Optimised resource allocation, enhancing overall productivity levels.
- Oversaw budget planning, ensuring financial stability of the organisation.
- Maintained high safety standards to minimise workplace accidents.
- Developed contingency plans, ensuring continuous operation during crisis situations.
- Led staff recruitment to fill necessary positions quickly.
- Administered performance evaluations, enabling staff development and improvement.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Monitored health and safety measures for guaranteed compliance.
- Represented organisations at seminars, conferences and business events.
Project coordinator
FUUAST - Islamabad
Islamabad
2015.03 - 2020.01
- Managed communication amongst project team members to foster collaboration.
- Delivered comprehensive project reports by meticulous documentation of every phase.
- Assisted in developing detailed project plans, resulting in clearer direction.
- Addressed potential risks timely, preventing unnecessary setbacks.
Education
Master of Science - Development studies
Iqra University
Islamabad 2012.09 - 2014.12
Bachelor of Commerce - Commerce
Punjab University
Islamabad 2009.04 - 2011.06
Skills
- Customer focus
- Social media monitoring
- Live chat handling
- Empathy and understanding
- Virtual communication
- Payment Processing
- Sales techniques
- Customer Service
- Handling special service requests
- Airport safety protocols
- Flight safety knowledge
- Luggage loss tracking
- Customer satisfaction orientation
- Bag drop coordination
- Public announcements
- Passenger assistance
softwares
Altéa
GoNow
LANGUAGES
English - Fluent
Urdu - Native
Timeline
Passenger service agent
Prime Flight Aviation UK
2025.10 - Current
Check-in Changeagent
Manchester Airport Group (MAG)
2025.06 - 2025.10
Customer advisor
Boots UK - Manchester Airport
2023.06 - 2025.06
Manager of operations
Logicon - Islamabad
2020.02 - 2023.04
Project coordinator
FUUAST - Islamabad
2015.03 - 2020.01
Master of Science - Development studies
Iqra University
2012.09 - 2014.12
Bachelor of Commerce - Commerce
Punjab University
2009.04 - 2011.06