HASAN ALHAJ HASAN
Dubai
Summary
Strategic Business Partner and coach/mentor with excellent leadership capabilities with experience in three worldwide hotel chains with different brands, and one UAE development company with multi businesses. Confident strategic thinker, results-driven, decisive with speed in execution, Customer focused, moderate business acumen and financial skills, sound interpersonal and listening skills. Thought leader who works independently and takes ownership of driving successful change. Drives financial business benefit; proven track record in measuring and improving HR function return on investment both as profit generator and cost saver. Continually seeks people solutions to enhance business performance and customer expectations; demonstrated results in setting up an HR Team, Talent Planning and Acquisition, Leadership Development, Diversity Management, Organizational Design, Performance Management, Learning and Growth, Team member Engagement and Change Management. Build and maintain credibility within executive teams by delivering results, and developing and enhancing key stakeholder relationships. Experienced professional with proven track record in the Hospitality Industry & specialized in Hotel Operations & HR Strategic Planning, Benefits & Compensation, Recruitment & Selection, HR Generalist, Personal Profiling Analysis. Expert in Pre-opening/Opening/ Conversion/ Closure/ Re-opening Multiple hotels/ Restaurants/ Businesses/ Corporate office Seamlessly merges HR expertise with operational insights. Proficient at bridging the gap between HR strategies and the practical needs of day to day business operation. Posses a unique blend of HR acumen and deep understanding of how operational decisions impact the business’ workforce.
Overview
24
24
years of professional experience
Work History
Cluster Director of Human Resources
DoubleTree by Hilton Dubai M Square Hotel & Residences
Dubai
01.2022 - Current
- Reports to both hotels' General Managers and Hilton Regional Senior Director of HR.
- Investigated incidents of workplace harassment or discrimination complaints.
- Collaborated with department heads to develop strategies that would increase employee engagement levels.
- Provided guidance on labor relations issues, including collective bargaining agreements.
- Developed and implemented human resources policies, procedures, and best practices.
- Identified ways to reduce turnover through improved hiring practices.
- Counseled managers on disciplinary actions when necessary.
- Created a positive work environment by promoting team building initiatives and resolving conflicts between employees.
- Organized onboarding processes for new hires, including orientation sessions and paperwork completion.
- Implemented strategies aimed at improving employee retention rates.
- Assisted in the preparation of annual budgets related to staffing needs.
- Maintained confidential records related to personnel files and other sensitive documents.
- Oversaw payroll processing and conducted wage surveys to ensure competitive compensation packages.
- Analyzed employee data to identify trends and potential areas of improvement.
- Developed training programs to improve staff development opportunities.
- Handled employee discipline and termination to address policy infractions.
- Developed employee orientation and training programs for new hires.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Reported on workplace health and safety compliance to superiors.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Suggested promotions and wage increases according to employee performance.
- Researched industry trends to inform compensation and performance strategies.
Human Resources Manager
DoubleTree by Hilton Dubai M Square Hotel & Residences
Dubai
09.2020 - 01.2022
- Provided regular updates and reports to the General Manager and Hilton Regional Senior Director of HR
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Developed and implemented recruitment strategies to attract qualified candidates.
Human Resources Manager
DoubleTree by Hilton Dubai Business Bay
Dubai
11.2019 - 09.2020
- Reported to the General Manager and Hilton Senior Regional Director of HR
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
- Identified, screened and interviewed potential employees.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Organized team building activities to foster collaboration among staff members.
Human Resources Manager
Meraas Holding
Dubai
02.2016 - 11.2019
- Managed HR Operations for various Meraas Hospitality sectors, including F&B Concepts, Qasr Al Sultan Boutique Hotel, Duvent Events Business and Marine Operation, Concierge Services, and Dubai Hatta Food & Beverage Projects. Reported to the Group VP- HR.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Developed employee orientation and training programs for new hires.
- Handled employee discipline and termination to address policy infractions.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Suggested promotions and wage increases according to employee performance.
- Assisted in employee recruitment, hiring and interview processes.
Cluster Resourcing Manager - HR Cluster
Hilton Cluster- Ras Al Khaimah
Ras Al Khaimah
09.2014 - 01.2016
- Facilitated efficient recruitment and seamless succession planning for a portfolio of 8 properties
- Provided leadership during times of organizational change or crisis situations.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Recruited and hired qualified candidates to fill open positions.
Talent/Human Resourcing Manager
Conrad Dubai Hotel
Dubai
07.2012 - 09.2014
- Oversaw the hiring process and facilitated the integration of new staff members
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with regulatory requirements and industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted performance reviews for team members.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Streamlined communication channels, improving information flow and decision-making speed.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Directed recruitment, hiring, and training of new staff members.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Monitored staff performance and addressed issues.
Assistant Human Resources Manager
Grand Hyatt Dubai
Dubai
06.2011 - 07.2012
- Managed HR functions and payroll system
- Assisted in developing strategies to promote diversity in the workplace.
- Organized company events such as team-building activities or holiday parties.
- Managed employee relations activities including counselling employees on work related issues.
- Created reports summarizing data related to hiring trends, turnover rates and other key metrics.
Personnel Officer/Assistant Manager
Grand Hyatt Dubai
Dubai
03.2010 - 05.2011
- Executed various HR tasks including hiring, training, and maintaining positive employee relationships
Assistant Learning & Development Manager
Grand Hyatt Dubai
Dubai
04.2009 - 02.2010
- Headed training and advancement initiatives
- Managed budget for Learning and Development projects including vendor selection, procurement.
- Organized seminars, workshops, conferences, and other events related to learning initiatives.
- Reviewed existing content libraries regularly to ensure accuracy of information provided.
- Identified external resources needed to support L&D activities such as vendors or consultants.
- Conducted needs assessments to determine gaps in employee knowledge or skills.
- Implemented innovative strategies to enhance the effectiveness of learning initiatives.
- Provided guidance and mentorship for new hires during onboarding process.
- Designed, developed, and delivered instructor-led classroom sessions.
- Advised management on best practices related to Learning and Development strategies.
- Led quality assurance efforts, ensuring products met customer expectations and technical requirements.
- Coordinated with cross-functional teams to perform product testing and develop business plans.
Assistant Front Office Manager & Rooms Trainer
Grand Hyatt Dubai
Dubai
06.2008 - 04.2009
- Demonstrated proficiency in both front office operations and training
- Supervised night audit process including reviewing reports for accuracy.
- Worked closely with housekeeping department to ensure rooms are ready for incoming guests.
- Ensured that all staff members were properly trained on hotel policies and procedures.
- Developed strategies for improving customer satisfaction ratings.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Participated in recruitment activities such as interviewing potential candidates.
- Created reports related to guest feedback surveys and service quality metrics.
- Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
- Coordinated room assignments, check-in and check-out processes and other guest services activities.
- Monitored front desk staff performance, ensuring adherence to company standards.
- Guided and led office staff to optimize service delivery to employees and customers.
- Maximized revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support.
Front Office Supervisor
Grand Hyatt Dubai
Dubai
12.2006 - 05.2008
- Supervised front office operations in a professional and efficient manner
Guest Service Officer – Front Office
Grand Hyatt Dubai
Dubai
06.2005 - 11.2006
- Delivered exceptional guest services at the front office
Reservations Agent – Reservations & Revenue
Le Meridien Damascus
Damascus
11.2002 - 06.2005
- Managed reservations and revenue to enhance sales performance.
Guest Service Officer–Front Office
Le Meridien Damascus
Damascus
11.2000 - 11.2002
- Ensured top-notch guest satisfaction by providing outstanding services at the front office
Education
MBA HRM -
Ascencia Business School
MBA -
Swiss Business School
BA -
Damascus University
Skills
- Diversity and inclusion
- Gender diversity
- Team members' Relations
- HR Strategy/policy and Procedure
- Project Management
- Turnover reduction & Retention Strategies
- Leadership Development
- Performance Management
- Organizational Effectiveness / Design
- Talent Management & Acquisition
- Change Management
- Reward & Remuneration
- Team members' engagement
- HR Return on Investment
- Interviewing techniques
- Budget Forecasting
- Workforce Planning
- Recruitment Strategies
- Succession Planning
- Payroll Management
- Business Acumen
- Financial Acumen
- Hotel Operations
Courses and projects
- Led the management of Oasys in UAE Hilton hotels resulting in streamlined HR processes and improved data accuracy.
- Taskforce- achieved pre-opening of DoubleTree by Hilton Sharjah Waterfront Hotel & Residences 2021
- Taskforce- achieved Conversion of Al Seef Cluster Heritage Curio Collection, Canopy & Hampton by Hilton 2019
- Launched Hyatt Training Academy; School of Hospitality in Grand Hyatt Dubai 25th June 2009
- Business Management & Strategy: HR & The Strategic planning process, The HR Function & Business Environment, HR Functions & Roles
- Harvard Manage Mentor in Budgeting and Finance Essentials by The Harvard University
- Compensations and Benefits: Managing Policies, Program & Activities, Organizational Responsibilities, Regulations Strategies and needs assessment
- HR Development: Performance Appraisal and Talent Management
- Coaching, Giving & Receiving feedback, Assessing Performance
- Certified Behavioral Based Interviewing skills by Hilton Worldwide
- Certified as Departmental Trainer and Group Trainer from Hyatt, Hilton and Meraas.
- Skilled in Computer usage (Opera, Fidelio & Sales & Catering; Hotel’s Software, Reserve, Delphi, Hotel’s Software for S&M. MS-Windows, Office; Word- Excel- Access- PowerPoint, Internet, Sunfish, Taleo and People Soft, Oasys, Oracle; Human Resources Software).
Personal Information
- Citizenship: Syrian
- Date of Birth: 08/02/80
- Marital Status: Married (2 Children)
- Visa Status: UAE Golden Visa Holder
Languages
Native Arabic and Fluent English
Timeline
Cluster Director of Human Resources
DoubleTree by Hilton Dubai M Square Hotel & Residences
01.2022 - Current
Human Resources Manager
DoubleTree by Hilton Dubai M Square Hotel & Residences
09.2020 - 01.2022
Human Resources Manager
DoubleTree by Hilton Dubai Business Bay
11.2019 - 09.2020
Human Resources Manager
Meraas Holding
02.2016 - 11.2019
Cluster Resourcing Manager - HR Cluster
Hilton Cluster- Ras Al Khaimah
09.2014 - 01.2016
Talent/Human Resourcing Manager
Conrad Dubai Hotel
07.2012 - 09.2014
Assistant Human Resources Manager
Grand Hyatt Dubai
06.2011 - 07.2012
Personnel Officer/Assistant Manager
Grand Hyatt Dubai
03.2010 - 05.2011
Assistant Learning & Development Manager
Grand Hyatt Dubai
04.2009 - 02.2010
Assistant Front Office Manager & Rooms Trainer
Grand Hyatt Dubai
06.2008 - 04.2009
Front Office Supervisor
Grand Hyatt Dubai
12.2006 - 05.2008
Guest Service Officer – Front Office
Grand Hyatt Dubai
06.2005 - 11.2006
Reservations Agent – Reservations & Revenue
Le Meridien Damascus
11.2002 - 06.2005
Guest Service Officer–Front Office
Le Meridien Damascus
11.2000 - 11.2002
MBA HRM -
Ascencia Business School
MBA -
Swiss Business School
BA -
Damascus University
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