Summary
Overview
Work history
Education
Skills
Timeline
Generic

Harzheen blbas

Birmingham,west midlands

Summary

I am a highly motivated post-college student. My adaptability and flexibility skills reflect my capability of working within a busy and fast paced environment due to my previous academic and work experiences. I am seeking a challenging and highly rewarding position that will enable me to further consolidate my professional expertise as I am in search of work with a prestigious and reputed company.

Overview

4
4
years of professional experience

Work history

NHS customer service advisor

HGS
09.2023 - 10.2023
  • Answered calls promptly and calmly, providing empathetic, professional service throughout
  • Booking appointments as well as answering any enquiries the caller has
  • Work effectively, calmly and proactively under pressure
  • Create precise, detailed data records, capturing all relevant information for reliable reference
  • Utilised headset and computer software to speak and type, delivering a smooth and clear communication.

Waitress

German doner kebab
07.2023 - 09.2023
  • Completed daily opening and closing checklists to maintain standards
  • Upsold , cross- sold and recommend additional items to customers to grow the restaurant's sales
  • Maintained safe hygiene and food handling standards for full compliance
  • Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times
  • Maintained extensive understanding of current offers, menu items and seasonal offers.

03.2022 - 08.2022
  • Experience
  • NCFE level 2, job search and interview skills
  • ASCENTS level 1, personal health, and well-being
  • ASCENTS level 1 , mental health, and wellbeing
  • Level 2 health and safety
  • Level 2 Food safety
  • Volunteering work
  • Support through court, volunteer- Customer
  • Service
  • Confidently meeting and assisting clients
  • Being able to patiently and appropriately deal with clients complaints
  • Helping clients fill out forms
  • Monitoring all clients with their consent
  • Attending court with clients for emotional support
  • Booking appointments with clients
  • Zoom calls and face-to-face meeting with clients
  • Trusted with printing clients forms and evidences

Retail estate salesman assistant

Supreme Estate Agency
11.2019 - 12.2019
  • Handling customer enquiries through telephones and face to face
  • Carrying out regular paperwork duties (i.e., printing, photocopying, scanning)
  • Carrying out any office assistant duties.

Education

law, psychology, criminology Awarded: B/M - undefined

6.2022

Skills

  • Communication skills
  • Organisational skills
  • Costumer service
  • Live chat operation
  • Multi-tasking
  • Team working
  • Problem solving

Timeline

NHS customer service advisor

HGS
09.2023 - 10.2023

Waitress

German doner kebab
07.2023 - 09.2023

03.2022 - 08.2022

Retail estate salesman assistant

Supreme Estate Agency
11.2019 - 12.2019

law, psychology, criminology Awarded: B/M - undefined

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Harzheen blbas