HARVIN MAURAC
19 Union St., Farnborough
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Additionally, experienced as a detailed collection associate with several years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail, and email. Skilled in resolving collection issues, adjusting accounts, and correcting discrepancies or short payments.
Overview
6
6
years of professional experience
Work history
Loss Prevention Officer
TJX Europe
Farnborough, UK
09 2024 - Current
- Monitored alarms and systems to maintain safety and security of merchandise and staff within property.
- Conducted daily physical hazard inspections per company policy and health and safety regulations.
- Fostered a culture of awareness; made staff vigilant about shoplifting threats.
- Enforced company’s policies strictly; curbed violation-related losses.
- Identified high risk areas and implemented targeted visual deterrents.
- Prevented difficult situations from escalating through calm and professional control.
- Liaised with store management, ensured implementation of security protocols.
- Responded to accidents by administering necessary care or contacting emergency services.
- Protected visitors, customers and staff from verbal and physical abuse.
- Worked closely with retail teams, contributed towards loss prevention goals.
Parcel Sorter
Yodel
06 2024 - 08 2024
- Represent the company in a professional manner at all times
- Follow all aspects of Manual Handling and safe working policies
- Handle all freight with care and attention
- Access and egress vehicles using the correct means
- Use the correct equipment and methods for handling and moving all freight
- Ensure all deliveries are loaded safely prior to leaving the depot
- Report all damages immediately to your line manager
- Ensure all freight being loaded or unloaded matches relevant paperwork / scanner information
- Ensure that customers freight are transported, stored safely and treated with respect
- Ensure the security of freight and company assets by reporting and suspicious activity to your line manager or the security team
- Ensure warehouse is kept tidy and H&S issues reported immediately
Collection Associate (Car Loan)
Sterling Bank Of Asia
2022.02 - 2024.04
- Conducted collection calls, emails and residence visit on 6-12 months past due clients.
- Determined the whereabouts of hard-core clients and its vehicle.
- Investigated the reasons for delinquency.
- Probes for updated contact details and offered solutions for the difficult clients.
- Checked for unrecognized payments, reconciled collection records, facilitated necessary adjustments and corrections.
- Received incoming calls and facilitated clients inquires and request.
- Endorsed negative clients to the 3rdparty collection law firm.
Collection Associate (Product Loan)
AEON Credit Service Inc.
2019.03 - 2021.06
- Conducted collection calls on hard-core accounts.
- Determined the whereabouts hard-core clients.
- Investigated the reasons of delay in payment.
- Probes for updated contact details and offered solutions for the difficult clients.
- Endorsed negative clients to our field collectors.
Education
Bachelor of Science - Marine Transportation
Concord Technical Institute
Skills
Collections processing
Shipping procedures
Lean principles
Deadline Adherence
Package handling
Hand-Eye Coordination
Loading and unloading
Sorting Accuracy
Logistics Planning
Order tracking
Labeling Knowledge
Repayment plan structuring
Credit adjustments
Account Auditing
Door Supervision
Theft case management
Conflict de-escalation
Crime reduction strategies
Incident reports
Surveillance
Customer Service
Interests
- Basketball
- Swimming
- Playing Guitar
- Music
- Movies
Timeline
Collection Associate (Car Loan)
Sterling Bank Of Asia
2022.02 - 2024.04
Collection Associate (Product Loan)
AEON Credit Service Inc.
2019.03 - 2021.06
Loss Prevention Officer
TJX Europe
09 2024 - Current
Parcel Sorter
Yodel
06 2024 - 08 2024
Bachelor of Science - Marine Transportation
Concord Technical Institute