Harvie Eagle

My current role as a bowling technician requires me to deliver excellent communication, listening and concentration skills, due to the loud working environment, while liaising with my colleagues to problem solve and deliver smooth customer service. This working environment requires consistent health and safety awareness to prevent any serious injury when inside machinery at all times, with the importance to move around carefully, being mindful of where a safe place is to be during procedures. It's my duty to deliver excellent customer service always, whether this is lane related issues, payment problems or misunderstandings and children's safety while bowling and using our facilities. It's crucial in my role that I am capable to communicate efficiently with customers and This role has taught me the importance of keeping calm in tense situations, while calculating a suitable outcome no matter what the issue and read upcoming signals to spot a potential issue before it commences. Furthermore, I am currently working as a box office attendant at a theatre, prioritising in ticket and package sales for customers. This role requires thorough over the phone and in person sales skills, while offering relevant information to customers, based on their individual needs, whether this is theatre or cinema package deals, concession deals for disabled or older customers and handling other necessary things, such as catering for customers requiring carers, wheelchairs or guide dogs. I previously studied my Higher National Diploma in cybersecurity and passed this course. The course required me to complete multiple units and assignments to a high standard, within a timely manner. The final unit of this course required a group project to build a fully functional robot, which could move, using software we put together to prompt it. This project was successful and a great team building exercise, consisting of timekeeping, strategic learning, creativity and enhanced troubleshooting. I have included my other previous education and work experiences below.

• Teresa, Riordan, Work Placement Advisor, Teresa.riordan@lsec.ac.uk, London South East Colleges
• Mesay, Gashaw, IT Tutor, Mesay.gashaw@lsec.ac.uk, London South East Colleges
• Katie, Moore, Work Manager, Pavilion
• Olivia, Dong, Work manager, Stag Theatre