HARVEY Vowls General Manager
London
Summary
Results-driven General Manager with flair for transforming underperforming teams into top performers. Spearheaded multiple initiatives that streamlined operations and boosted profitability across various departments, such as kitchen teams' productivity and preparation times and FOH customer review scores which led to more upsells as well as exceptional customer service. Strong leadership and strategic planning leading to a successful team management and operational oversight while fostering positive work environments for all departments.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
General manager
Sixes Cricket Limited
London
07.2024 - 02.2025
- Developed strategic business plans, enhancing corporate vision and objectives.
- Improved staff retention with robust HR policies and procedures.
- Delivered exceptional customer service for repeat business and positive reviews to increase Google reviews to a 4.6/5 averaging four 5 star reviews per week
- Delivered results under pressure to meet tight deadlines.
- Always maintained compliance with industry regulations.
- Established a positive work environment which promoted staff morale and productivity.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Established successful partnerships with other companies for mutual growth.
- Built high-performing teams to achieve organisational objectives.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Recruited and managed senior staff with focus on delivering clear results.
- A successful rebrand of the venue to enter a slightly different target market and maintain high standards throughout the business. leading to being the highest rated activity bar in the area.
Deputy Manager/Assistant General Manager
Docklands Restaurants & Bars
London
10.2021 - 06.2024
- Handled and escalated customer complaints to provide full resolutions and promote loyalty
- Followed safe serving requirements in compliance with Licensing objectives under The Licensing Act
- Established positive relationships with guests and employees, creating a positive, energetic environment
- Diminished financial discrepancies by accurately recording transactions while verifying daily bar staff sales
- Increased revenue by promoting additional items and assisting with food and beverage menu creation
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience such as upselling
- Set effective employee schedules to maintain coverage during peak times and minimise labour costs
- Managed cellar and beer delivery systems to high standards and in accordance with brewery recommendations
- Monitored supply levels, controlled and managed stock and placed orders for a volatile venue and keeping stock within budget (25,000 - 35,000 revenue dependant)
- Developed new craft cocktails and seasonal offerings inspired by industry trends such as seasonal menus with craft cocktails
- Fully kitchen trained and supporting the kitchen as and when needed
- Financial reporting weekly and monthly on income and outgoings of financials through the business
- Financial tracking of sales, forecasts, budgets and labour and making sure all fall in line with budgets and forecasts with an increase in sales YoY by 12.5%
Bar supervisor/Assistant manager
Greene King
London
07.2018 - 10.2021
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously
- Kept detailed inventories of supplies, ensuring bar areas were strategically stocked to maintain efficient workflow
- Influenced customer decision-making by applying upselling and cross-selling techniques to augment customers orders
- Uphold high standard of cleanliness in all work areas to comply with health and safety regulations
- Greeted and seated guests to establish prompt, high quality service
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Maintained brand image by keeping neat personal appearance
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference
- Quick and efficient service FOH every day resulting in delivering exceptional financial results e.g. over £90,000 net revenue on NYE and multiple £50,000 days during summer.
Education
A-Levels - Business
Richmond Upon Thames College
Twickenham, RIC 09.2018 - 07.2019
GCSEs - Accounting
Lewisham College And Southwark College
09.2017 - 05.2018
GCSEs - GCSEs
The London Oratory School
09.2011 - 07.2016
Skills
- Sales expertise
- Staff coaching
- Staff recruitment and retention
- Conflict resolution
- Health and Safety Compliance
- Dynamic leadership
- Quick decision-making
- Personal License holder
- Financial reporting
- Rotas and staff scheduling
- Fast learner
- Driven, Confident and Outgoing individual
- Microsoft Office (Word, Excel, PowerPoint)
- First Aid trained
References
References available upon request.
Affiliations
- Cooking
- Health and Fitness
- Event management
Timeline
General manager
Sixes Cricket Limited
07.2024 - 02.2025
Deputy Manager/Assistant General Manager
Docklands Restaurants & Bars
10.2021 - 06.2024
A-Levels - Business
Richmond Upon Thames College
09.2018 - 07.2019
Bar supervisor/Assistant manager
Greene King
07.2018 - 10.2021
GCSEs - Accounting
Lewisham College And Southwark College
09.2017 - 05.2018
GCSEs - GCSEs
The London Oratory School
09.2011 - 07.2016
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