Harvey Joe Dodds
Hartlepool
Summary
I am a reliable honest young man with a passion for learning and delivering great customer service. I work well alone or along side my colleagues helping and suppporting each other. I am very interested in progressing in the hospitality industry and willing to learn all sides of the business but do enjoy meeting the public and being front of house.
Overview
1
1
year of professional experience
Work history
Bartender
Sky leisure
Hartlepool
06.2022 - Current
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Maintained bar stocks, replenishing daily as necessary.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Education
A level - Law, criminology and sociology
Brinkburn 6th form college
Hartlepool 09/2021 - 06/2023
Skills
- Beer, wine and cocktail service
- Outstanding customer service
- Hospitality expertise
- Enthusiastic communicator
- Courteous
- Cash control
- Challenge 25 policy
- Bar cleaning and maintenance
- Alcohol order processing
- Organised and reliable
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Bartender
Sky leisure
06.2022 - Current
A level - Law, criminology and sociology
Brinkburn 6th form college
09/2021 - 06/2023
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