Harvey Taylor
Leeds,United Kingdom
Summary
Organised and dependable leader with 6 years of experience. Successful at managing multiple priorities with a positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
People Advocate
EGOTM
Leeds, West Yorkshire
2025.09 - Current
- Handled disciplinary procedures, ensuring compliance with employment laws.
- Facilitated training programs, resulting in better job performance.
- Served as point of contact to offer expertise on employee relations.
- Assisted with disciplinary, performance and absence management for employees across an area of 13 stores.
- Recruited, hired and trained new employees to optimise profitability.
Store Manager Trainer
EGOTM
Leeds, West Yorkshire
2024.09 - Current
- Delivered training and coaching to store managers to support their development in the business.
- Coached underperforming employees, improving their job performance significantly.
- Completed internal audits and self-assessments to identify operational opportunities across 13 stores.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Kept the business in compliance with internal controls, industry regulations and health and safety requirements.
Store Manager
Starbucks
Leeds
2020.01 - 2026.06
- Analyzed store performance trends and created action plans to improve store operations, such as the efficiency of our drive-thru operations and the quality of experience our customers receive.
- Successfully led my team to achieve multiple incentive prizes across the brand ranking 1st and 3rd place out of over 100+ stores.
- Developed and motivated my team consistently in my role and maintained excellent partner retention.
- Prioritized the ethos of the brand and a customer focus throughout my role, resulting in increased regular custom and the lowest customer complaints ratio in my area.
- I led and assisted in training and welcoming new Supervisors, Store Managers and Baristas across our area, with a passion for their success.
Lifeguard
Hyndburn Leisure Centre
Accrington
2017.09 - 2020.01
- Performed rescue and first aid operations for injured swimmers, resulting in successful recovery for all victims.
- Achieved certifications in First aid, Defibrillation and Pool Safety.
Education
Bachelor of Science - Psychology and Criminology
Leeds Beckett University
Leeds 2020.09 - 2023.06
A-Levels - English Language, Psychology, Sociology
Burnley College
Burnley 2017.09 - 2019.09
Skills
- Discretion and confidentiality
- Strong verbal communication
- Absence management expertise
- Effective delegating
- KPI tracking
References
References available upon request
References
References available upon request.
Timeline
People Advocate
EGOTM
2025.09 - Current
Store Manager Trainer
EGOTM
2024.09 - Current
Bachelor of Science - Psychology and Criminology
Leeds Beckett University
2020.09 - 2023.06
Store Manager
Starbucks
2020.01 - 2026.06
A-Levels - English Language, Psychology, Sociology
Burnley College
2017.09 - 2019.09
Lifeguard
Hyndburn Leisure Centre
2017.09 - 2020.01