Harvey Simpson
Derby,Derbyshire
Summary
Driven individual with flair for teamwork and customer service, excelling in fast-paced environments. Possesses strong communication skills and ability to multitask seamlessly. Eager to contribute to positive dining experience and ensure smooth service flow in any role. Reliable and motivated individual with strong aptitude for fast-paced environments. Demonstrates excellent communication and teamwork skills, coupled with keen ability to multitask and maintain organisation. Committed to enhancing customer satisfaction and contributing to seamless dining experience.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Food Runner/Team Member
The Ragley Boat Stop - KHT
Derby, Derbyshire
10.2023 - Current
- Assured quality service for all customers by promptly responding to requests and complaints.
- Ensured guest satisfaction, always serving meals with a smile and friendly manner.
- Helped maintain a positive dining atmosphere, contributing to repeat business from satisfied customers.
- Accomplished smooth workflow during peak hours by maintaining constant communication with waitstaff and chefs.
- Managed stress effectively during peak hours, maintaining high levels of productivity without compromising on quality service.
- Enhanced customer experience with timely delivery of food to tables.
- Supported kitchen staff by transferring dishes, utensils and cooking equipment efficiently.
- Employed efficiency and control to deliver food items swiftly, ensuring optimum food temperature on guest receipt.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
GCSEs - Maths, English, History, Combined Science, CNAT Sport Studies
Derby Cathedral Secondary School
Derby 09.2019 - 07.2024
Skills
- Inventory stocktaking
- Adaptability to changing situations
- Patience with customers
- Special diet understanding
- Customer satisfaction delivery
- Fast-Paced environment adaptation
- Hospitality mannerisms
- Special dietary requirement understanding
Affiliations
- Cricket
- Cooking/Baking
Accomplishments
Being offered an apprenticeship only 1 year into my first hospitality job. I was told I had the determination and skill to become a brilliant team member.
Timeline
Food Runner/Team Member
The Ragley Boat Stop - KHT
10.2023 - Current
GCSEs - Maths, English, History, Combined Science, CNAT Sport Studies
Derby Cathedral Secondary School
09.2019 - 07.2024