HARVEY Rippin
Staines Upon Thames
Summary
I will be a great fit for this admin role due to previous experience in a call-focused environment for Volkswagen, providing fleet management services.
I can bring a great level of service and efficiency to the company, as my previous work in workshop management helps with my extensive knowledge of Microsoft applications and software expertise, managing high admin workloads and customer expectations.
Overview
3
3
Languages
4
4
years of professional experience
Work History
E-Commerce Live Streamer
PokeBabsi
Staines, Surrey
04.2026 - 09.2026
- Developed in-depth product knowledge to deliver confident and reliable customer service
- Sold and upsold products to a fast-paced customer base, delivering £60k+ in monthly gross margin
- Tracked stock levels and profit margins closely to increase revenue with minimal risk
Customer Service Advisor
ArvatoConnect
Datchet, Surrey
09.2025 - 03.2026
- Delivering excellent customer service while proactively providing above-standard service to customers, maintaining a professional manner over the telephone and email.
- Advised on a variety of financial products offered, with in-depth knowledge of the financial products that we offer.
- Trained and guided new hires through our 'OLC' centre, providing feedback and critique to improve new hires' knowledge and performance.
Repair Management Advisor
, 4th Dimension Innovation
Thorpe Lea
03.2023 - 05.2025
- Regularly update clients on their repairs, manage customer expectations, and set timeframes for repairs.
- Handled customer enquiries and complaints calmly and professionally, seeking swift resolution for a positive outcome.
- Maintained in-depth knowledge of motorcycles, insurance, and services provided to either upsell or answer client queries.
- Personally developed a new system for handling claims and repairs, ensuring a streamlined claims process, a smoother client experience, and a refined workflow.
Education
A-Levels in - Computer Science, Business & Mathematics
Springwood Sixth Form
Kings Lynn, Norfolk01.2021
GCSE - Computer Science, Business, Maths, English Literature, English Language, Science, History, Photography
Springwood High School
Kings Lynn, Norfolk01.2019
Skills
- Customer relationship management
- Microsoft systems expertise
- Training and onboarding
- Attention to detail
- Workload management
- Performance under pressure
- High standards
- Strategic thinking
- Adaptability in learning
- Team collaboration
- Punctuality
- Fluency in coding languages
Languages
Lithuanian
Beginner
A1
Japanese
Beginner
A1
English
Proficient
C2
Timeline
E-Commerce Live Streamer
PokeBabsi
04.2026 - 09.2026
Customer Service Advisor
ArvatoConnect
09.2025 - 03.2026
Repair Management Advisor
, 4th Dimension Innovation
03.2023 - 05.2025
A-Levels in - Computer Science, Business & Mathematics
Springwood Sixth Form
GCSE - Computer Science, Business, Maths, English Literature, English Language, Science, History, Photography
Springwood High School