Harvey Carpenter
Yardley
Summary
Motivated and hardworking professional with a proven track record of delivering results in various roles. Recognized for consistency, professionalism, and a strong work ethic, leading to an excellent reputation in the industry.
Overview
17
17
years of professional experience
Work history
Mobile Support Supervisor
Bidvest noonan
Birmingham
2024.02 - Current
- Coordinated with other supervisors to maintain consistency across shifts.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
REVENUE/OPERATIONS INSPECTOR
National Express
Birmingham
2015.05 - 2024.02
- Issue standard fare charges to passengers lacking valid or correct tickets.
- Coordinated with bus drivers to ensure services operate on schedule.
- Deliver exceptional customer service to enhance client satisfaction and retention.
- Oversaw operations within revenue and operations departments at National Express.
Bus Driver
National Express
Birmingham
2009.09 - 2015.05
- Transport passengers safely and efficiently on a daily basis.
- Delivered exceptional customer service by actively engaging with customers and addressing their needs.
Education
Various Training Courses - undefined
NVQ Level 2 - Food and Catering
BIRMINGHAM College of food
2007.01 - 1 2008
9 GCSE's -
Cockshut Hill School
2001.01 - 1 2006
IMI level 1 & 2 - Light motor vehicle maintenance
IMI
Birmingham09.2025
Skills
- Patience: As predominantly working as a revenue inspector, having patience is essential in this very demanding role On a daily basis I deal with confrontational customers Being able to listen to, maintain a level head and remain professional is something that has become very natural to me
- Adaptability: Working in operations/revenue departments requires being able to work various shifts/locations (knowing each day is never the same) Dealing with the public in different scenarios
- Empathy: Working in a customer service role you most definitely must have the ability to understand a customer's emotion In each role I have participated in, I have always prided myself in exploring the customers point of view so I can provide a service that meets the customers needs
- Responsibility: Whilst working on the operation side of National Express, customer care has always been important, I always treat customers with respect and it is my responsibility to always deliver a high level of customer service
Interests
I am passionate about fitness and nutrition. I have had a big sporting background which has been a large part of my life. From playing Rugby at England school boy level to also boxing for England as an amateur I’m also a massive football fan. Away from sport, I love being a family man.
Achievements
National Express Worldwide Employee Values Award., Recovered the most money in revenue standard fare charges in the history of National Express., Brought a new dimension/era to the National Express revenue department.
In 2024 I went back to adult studies while working full time and having 4 children. I completed my courses in record time to a very high standard. A big personal achievement for myself
Timeline
Mobile Support Supervisor
Bidvest noonan
2024.02 - Current
REVENUE/OPERATIONS INSPECTOR
National Express
2015.05 - 2024.02
Bus Driver
National Express
2009.09 - 2015.05
NVQ Level 2 - Food and Catering
BIRMINGHAM College of food
2007.01 - 1 2008
9 GCSE's -
Cockshut Hill School
2001.01 - 1 2006
Various Training Courses - undefined
IMI level 1 & 2 - Light motor vehicle maintenance
IMI