Harun Rasheed
Milton Keynes,BKM
Summary
Results-driven Account Manager with 14+ years of expertise in IT infrastructure, cybersecurity solutions, and remote monitoring technologies. Demonstrated success collaborating with Managed Service Providers (MSPs) to drive adoption of endpoint security, backup, and compliance-focused solutions within enterprise accounts. Committed to providing customized solutions that meet customer requirements, compliance standards, and industry advancements.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Channel Sales Account Manager
Digital Devices
01.2019 - Current
- Led key account strategies focused on client growth through Microsoft and partner technology solutions, including cloud, infrastructure, and cybersecurity offerings.
- Positioned and sold leading backup and recovery solutions (Acronis, Veeam, Altaro) to SME and MSP clients, helping ensure business continuity and regulatory compliance.
- Advised customers on endpoint protection, M365 backup, and offsite replication strategies, aligning with GDPR and ISO 27001 standards.
- Worked closely with pre-sales and vendors to scope secure, scalable backup environments, including local, cloud, and hybrid options.
- Drove upsell and cross-sell within existing accounts using deep insight into client needs, particularly for professional services sectors.
- Conducted quarterly client reviews and technology briefings, introducing emerging Microsoft solutions and aligning innovation to client roadmaps.
- Maintained and evolved account-level technology roadmaps, ensuring alignment with client business objectives.
- Acted as a trusted advisor to clients, resolving technical and commercial challenges, and recommending value-driven digital solutions.
- Developed robust pipelines and drove revenue growth across key accounts by identifying renewal and expansion opportunities.
- Managed and expanded a portfolio of high-value enterprise clients across the UK.
- Supported partner and vendor issues and led account growth initiatives.
- Delivered bundled offerings combining antivirus, backup, and remote monitoring tools for MSPs to resell under white-label or co-branded programs.
Channel Account Manager
IAXCESS FZE
02.2017 - 09.2018
- Managed $1-2M sales territory, onboarded partners, delivered product training, and drove partner-led solution sales.
- Conducted sales readiness, managed MDF programs, and led vendor pipeline reviews to meet growth targets.
- Spearheaded account growth by introducing cybersecurity and backup solutions (Acronis, Veeam, Altaro) to MSPs and SME clients.
- Collaborated with technical pre-sales to build and position RMM, endpoint protection, and compliance-ready backup solutions aligned with client regulatory requirements (ISO, GDPR).
- Engaged regularly with MSP partners to deliver packaged solutions covering Microsoft 365, endpoint monitoring, and secure storage.
- Supported deal registrations and liaised with vendors to secure pricing for data protection, remote access, and security posture tools.
- Conducted security-focused QBRs, guiding clients on evolving risks, regulatory needs, and continuity planning.
- Assisted internal teams and customers in understanding SaaS security posture and backup integration within M365 and hybrid environments.
- Generated monthly sales reports and shared insights and recommendations to drive sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
IT Sales Consultant
CADD Emirates LLC
12.2013 - 12.2016
- Led full sales lifecycle, created tailored IT solutions, and built a strong client base across infrastructure and software verticals.
- Identify and Develop Sales Opportunities
- Manage End-to-End Sales Cycle
- Build and Maintain Client Relationships
- Product Knowledge and Solution Selling
- Collaborate with Vendors and Internal Teams
- Maximized customer retention by resolving issues quickly.
- Followed up with existing customers to provide additional support and address concerns.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained current knowledge of evolving changes in marketplace.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Senior Executive
Vodafone Private Limited
11.2012 - 12.2013
- Delivered IT support and customer retention through performance excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Launched quality assurance practices for each phase of development
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
IT Consultant
Mphasis – An HP Company
05.2010 - 09.2012
- Supported client networks, resolved IT issues, and maintained systems integrity.
- Created service level agreement for IT operational functions and help desk operations.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Consulted with engineering team members to determine system loads and develop improvement plans.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
Education
Bachelor of Engineering - Computer Science Engineering
Anna University
01.2010
Skills
- Enterprise Solution Sales
- Network Visibility & Diagnostics
- Strategic Account Management
- Pre-Sales Collaboration
- B2B Relationship Building
- Pipeline Forecasting (CRM)
- Up-Selling & Cross-Selling
- Partner/Vendor Management
- Contract Negotiation
- Solution sales- Hardware, Software, IT services, CRM, ERP, MS Office
- Channel Sales- IT technology, Effective communication, Video conferencing, Microsoft-based audio-visual (AV) solutions
- Business generation- Up-Sell, Cross-Sell, Relationship Building, Closing Strategies
- B2B sales- Pipeline management, Contract negotiations
- Sales management
Certification
- Acronis Sales & Technical Certified Professional
- Veeam Certified Sales Professional
- Altaro Certified Sales Professional
- NeverFail Certified Sales & Technical Engineer
- Double Take Certified Sales Professional
Affiliations
- Software: Microsoft, Acronis, Veeam, Veritas, Symantec, Altaro, VMware, Trend Micro, McAfee, Adobe, AutoDesk
- Hardware: HP, Dell, Lenovo, Fujitsu, IBM, Cisco, Juniper, Avaya, Huawei, NetApp, EMC, SonicWall, Fortinet, Canon, Xerox, APC
Timeline
Channel Sales Account Manager
Digital Devices
01.2019 - Current
Channel Account Manager
IAXCESS FZE
02.2017 - 09.2018
IT Sales Consultant
CADD Emirates LLC
12.2013 - 12.2016
Senior Executive
Vodafone Private Limited
11.2012 - 12.2013
IT Consultant
Mphasis – An HP Company
05.2010 - 09.2012
Bachelor of Engineering - Computer Science Engineering
Anna University
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