Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
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Harun Rasheed

Milton Keynes,BKM

Summary

Results-driven Account Manager with 14+ years of expertise in IT infrastructure, cybersecurity solutions, and remote monitoring technologies. Demonstrated success collaborating with Managed Service Providers (MSPs) to drive adoption of endpoint security, backup, and compliance-focused solutions within enterprise accounts. Committed to providing customized solutions that meet customer requirements, compliance standards, and industry advancements.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Channel Sales Account Manager

Digital Devices
01.2019 - Current
  • Led key account strategies focused on client growth through Microsoft and partner technology solutions, including cloud, infrastructure, and cybersecurity offerings.
  • Positioned and sold leading backup and recovery solutions (Acronis, Veeam, Altaro) to SME and MSP clients, helping ensure business continuity and regulatory compliance.
  • Advised customers on endpoint protection, M365 backup, and offsite replication strategies, aligning with GDPR and ISO 27001 standards.
  • Worked closely with pre-sales and vendors to scope secure, scalable backup environments, including local, cloud, and hybrid options.
  • Drove upsell and cross-sell within existing accounts using deep insight into client needs, particularly for professional services sectors.
  • Conducted quarterly client reviews and technology briefings, introducing emerging Microsoft solutions and aligning innovation to client roadmaps.
  • Maintained and evolved account-level technology roadmaps, ensuring alignment with client business objectives.
  • Acted as a trusted advisor to clients, resolving technical and commercial challenges, and recommending value-driven digital solutions.
  • Developed robust pipelines and drove revenue growth across key accounts by identifying renewal and expansion opportunities.
  • Managed and expanded a portfolio of high-value enterprise clients across the UK.
  • Supported partner and vendor issues and led account growth initiatives.
  • Delivered bundled offerings combining antivirus, backup, and remote monitoring tools for MSPs to resell under white-label or co-branded programs.

Channel Account Manager

IAXCESS FZE
02.2017 - 09.2018
  • Managed $1-2M sales territory, onboarded partners, delivered product training, and drove partner-led solution sales.
  • Conducted sales readiness, managed MDF programs, and led vendor pipeline reviews to meet growth targets.
  • Spearheaded account growth by introducing cybersecurity and backup solutions (Acronis, Veeam, Altaro) to MSPs and SME clients.
  • Collaborated with technical pre-sales to build and position RMM, endpoint protection, and compliance-ready backup solutions aligned with client regulatory requirements (ISO, GDPR).
  • Engaged regularly with MSP partners to deliver packaged solutions covering Microsoft 365, endpoint monitoring, and secure storage.
  • Supported deal registrations and liaised with vendors to secure pricing for data protection, remote access, and security posture tools.
  • Conducted security-focused QBRs, guiding clients on evolving risks, regulatory needs, and continuity planning.
  • Assisted internal teams and customers in understanding SaaS security posture and backup integration within M365 and hybrid environments.
  • Generated monthly sales reports and shared insights and recommendations to drive sales.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Trained new employees on customer service, money handling and organizing strategies.

IT Sales Consultant

CADD Emirates LLC
12.2013 - 12.2016
  • Led full sales lifecycle, created tailored IT solutions, and built a strong client base across infrastructure and software verticals.
  • Identify and Develop Sales Opportunities
  • Manage End-to-End Sales Cycle
  • Build and Maintain Client Relationships
  • Product Knowledge and Solution Selling
  • Collaborate with Vendors and Internal Teams
  • Maximized customer retention by resolving issues quickly.
  • Followed up with existing customers to provide additional support and address concerns.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Maintained current knowledge of evolving changes in marketplace.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Kept detailed records of daily activities through online customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Negotiated prices, terms of sales and service agreements.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Senior Executive

Vodafone Private Limited
11.2012 - 12.2013
  • Delivered IT support and customer retention through performance excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Launched quality assurance practices for each phase of development
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed detailed plans based on broad guidance and direction.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

IT Consultant

Mphasis – An HP Company
05.2010 - 09.2012
  • Supported client networks, resolved IT issues, and maintained systems integrity.
  • Created service level agreement for IT operational functions and help desk operations.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Consulted with engineering team members to determine system loads and develop improvement plans.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.

Education

Bachelor of Engineering - Computer Science Engineering

Anna University
01.2010

Skills

  • Enterprise Solution Sales
  • Network Visibility & Diagnostics
  • Strategic Account Management
  • Pre-Sales Collaboration
  • B2B Relationship Building
  • Pipeline Forecasting (CRM)
  • Up-Selling & Cross-Selling
  • Partner/Vendor Management
  • Contract Negotiation
  • Solution sales- Hardware, Software, IT services, CRM, ERP, MS Office
  • Channel Sales- IT technology, Effective communication, Video conferencing, Microsoft-based audio-visual (AV) solutions
  • Business generation- Up-Sell, Cross-Sell, Relationship Building, Closing Strategies
  • B2B sales- Pipeline management, Contract negotiations
  • Sales management

Certification

  • Acronis Sales & Technical Certified Professional
  • Veeam Certified Sales Professional
  • Altaro Certified Sales Professional
  • NeverFail Certified Sales & Technical Engineer
  • Double Take Certified Sales Professional

Affiliations

  • Software: Microsoft, Acronis, Veeam, Veritas, Symantec, Altaro, VMware, Trend Micro, McAfee, Adobe, AutoDesk
  • Hardware: HP, Dell, Lenovo, Fujitsu, IBM, Cisco, Juniper, Avaya, Huawei, NetApp, EMC, SonicWall, Fortinet, Canon, Xerox, APC

Timeline

Channel Sales Account Manager

Digital Devices
01.2019 - Current

Channel Account Manager

IAXCESS FZE
02.2017 - 09.2018

IT Sales Consultant

CADD Emirates LLC
12.2013 - 12.2016

Senior Executive

Vodafone Private Limited
11.2012 - 12.2013

IT Consultant

Mphasis – An HP Company
05.2010 - 09.2012

Bachelor of Engineering - Computer Science Engineering

Anna University

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Harun Rasheed