Harsimran Kaur SAHOTAY
Buckinghamshire
Summary
An HR Master’s student and highly organised professional combining a strong foundation in Business and Employment Law with over 5 years of experience driving workplace compliance, employee development, and operational efficiency. Proven expertise in mentoring peers, delivering regional training modules, and launching motivation initiatives to optimise team performance. Adept at managing end-to-end employee onboarding processes while ensuring strict adherence to GDPR and ethical standards. Eager to leverage strong stakeholder engagement and risk management skills to deliver impactful, people-centric HR solutions.
Overview
7
7
years of post-secondary education
6
6
years of professional experience
Work history
Onboarding, AML & Scheme Specialist
Premium Credit
Leatherhead
2021.09 - 2026.05
- Assisted in executing end-to-end KYC workflow for diverse client types and risk profiles.
- Supported AML checks to ensure compliance with regulations.
- Act as the onboarding SME, staying current on regulatory and policy changes, point of contact for teams and escalations
- Handled quality control and assurance for KYC/AML files.
- Conducted fraud reviews to identify and mitigate risks.
- Accessed appropriate technology for setting up customer data, including CRM, PCS, CAPAS, and Plasma.
- Reviewed FCA and Companies House documentation.
- Performed comprehensive account and business background reviews.
- Executed financial crime checks using systems like Equifax and LexisNexis.
- Demonstrated knowledge of leadership values and principles.
Customer Service Representative (Retail and Business Banking)
Metro Bank
High Wycombe
2020.04 - 2021.08
- Mentorship & Coaching: implemented a specialised coaching module to improve team operational proficiency.
- Regional Support: Selected to travel across the region to upskill staff, launch new workflows, and lead regional team-building events.
- Engagement & Recognition: Introduced KPI-focused motivation initiatives and consistently voted ‘Employee of the Month’/peer-to-peer mentor.
- Strategic Consultation: Partnered with business clients to deliver tailored financial growth plans and products.
- Performance: Consistently achieved 100% in Mystery Shopper reviews by balancing strict protocols with high-quality service.
- Relationship Management: Served as primary contact for clients, managing end-to-end account setups and retention.
- Financial Admin & Compliance: Processed high-volume international transactions and business applications with 100% regulatory accuracy.
- Social Responsibility: Directed community outreach projects with schools and charities to align branch activity with ethical values.
Education
BA (Honours) - Business & Management
Open University
2019.01 - 2023.01
Higher National Diploma - Law
University of West of England
Bristol 2015.01 - 2018.01
Skills
Core HR & People Operations Skills
- Employee Lifecycle & Onboarding Management
- Coaching, Mentoring & Staff Upskilling
- Stakeholder Engagement & Relationship Building
- Cross-Functional Communication & Interpersonal Skills
Compliance, Law & Risk Management
- GDPR, Data Privacy & Regulatory Compliance
- Contract & Policy Adherence (KYC/AML Frameworks)
- Employment & Business Analysis
- Conflict Resolution & Calmness Under Pressure
Operational & Technical Proficiency
- Process Optimisation & Workflow Management
- High Attention to Detail & Multi-project Management
- HRIS, CRM & Database Administration
- Advanced IT Literacy (Excel, PowerPoint, Outlook)
Accomplishments
- Philanthropy & Leadership: Organised high-impact charity events and received formal recognition for excellence in community service.
- Networking & Engagement: Established professional networks and social clubs; facilitated industry talks, large-scale events, and strategic meetings.
- Professional Development: Completed advanced certifications including "Learning to Lead" (Management), "Advanced Retail Banking", and "Learning to Coach & Buddy".
- Financial Literacy Advocate: Served as a Money Zone Prefect, delivering financial education and banking workshops to school-aged children.
- Operational Expertise: Extensive training in Business Customer Relations, Cashier Operations, and Customer Service Representation (CSR).
Timeline
Onboarding, AML & Scheme Specialist
Premium Credit
2021.09 - 2026.05
Customer Service Representative (Retail and Business Banking)
Metro Bank
2020.04 - 2021.08
BA (Honours) - Business & Management
Open University
2019.01 - 2023.01
Higher National Diploma - Law
University of West of England
2015.01 - 2018.01