Summary
Overview
Work history
Education
Skills
Languages
Work availability
Quote
Timeline
GeneralManager
Harshkumar Narendra

Harshkumar Narendra

Wembley,Brent

Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Keen to develop and advance professionally into position offering additional professional challenge and room for advancement.


Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.


Skilled Shift Manager bringing 4 years of experience in this industry. Driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem solving and decision making skills.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work history

Shift manager

Macdonalds
Wembley, Brent
12.2020 - Current
  • Addressed staff absences and holiday requests to achieve consistent rota coverage.
  • Conducted audits and reviews to enhance team performance.
  • Ordered stock and procured services to deliver on company goals.
  • Tracked receipts, employee hours, and inventory movements for smooth budgetary planning.
  • Led team of 10+ to achieve KPI targets in fast-paced environments.
  • Managed operating budget by calculating daily expenses and revenues.

Customer service assistant

M&S
Wembley, Brent
11.2019 - 10.2020
  • Answered more than 15-20 customers through telephone calls promptly and improved on-hold wait times.
  • Maintained spotlessly clean sales floors, organizing merchandise for visually appealing displays.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Resolved customer issues using strong interpersonal skills and conflict-resolution techniques.
  • Prepared necessary forms to complete transactions.

Education

Higher National Diploma - ICT & Computing

Collage Of North West London
City of London
08.2019 - Current

High School Diploma - Science

Nirmala Mata High Secondary School
India
/2007 - /2017

Skills

  • Website optimization
  • HTML coding
  • CSS
  • Agile project management
  • Website troubleshooting
  • Front and back-end development
  • Workforce development
  • Democratic leadership

Languages

English
Fluent
Hindi
Native
Gujarati
Native
Portuguese
Elementary

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

Either write something worth reading or do something worth writing.
Benjamin Franklin

Timeline

Shift manager

Macdonalds
12.2020 - Current

Customer service assistant

M&S
11.2019 - 10.2020

Higher National Diploma - ICT & Computing

Collage Of North West London
08.2019 - Current

High School Diploma - Science

Nirmala Mata High Secondary School
/2007 - /2017
Harshkumar Narendra