Summary
Overview
Work History
Education
Skills
Timeline
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Harshitha ShanakarNarayan

London,ENG

Summary

Friendly, reliable, and hardworking professional with strong experience in hospitality, customer service, and business support. Proven ability to thrive in fast-paced environments, deliver high-quality guest experiences, and handle front-of-house responsibilities with professionalism and care. Skilled in managing customer needs, multitasking under pressure, and resolving issues efficiently. A strong team player with excellent communication, time management, and organizational skills. Committed to learning, adapting quickly, and contributing positively to any team or workplace.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work History

Waitress assistant

Conchiglia
Oxford Circus
01.2025 - Current
  • Delivered high-quality table service to over 100 guests per shift in fast-paced Italian restaurant
  • Ensured welcoming professional dining experience by providing attentive and efficient table service
  • Assisted in food preparation focusing on starters and mise place to maintain kitchen flow
  • Maintained cleanliness and organization across both front and back of house areas
  • Supported kitchen staff during peak hours with plating, basic prep work, and timely service
  • Handled variety of operational tasks, demonstrating flexibility, teamwork, and proactive attitude

Customer Service Assistant

Subway
Gallions Reach
10.2023 - 01.2025
  • Delivered friendly, efficient service to over 150 customers daily across two high-traffic locations
  • Prepared customer orders with 100% accuracy, adhering to brand quality and portion standards
  • Processed cash and card payments, balanced tills at end of shifts, and followed strict security procedures
  • Maintained hygiene standards and cleanliness, consistently passing internal food safety checks
  • Monitored stock levels and restocked supplies, helping reduce shortages during peak hours
  • Resolved customer concerns quickly and professionally, contributing to positive dining experience
  • Trained and supported 5+ new team members, boosting overall team performance and service speed

Business Development Executive (Intern)

IBT TIMES
Canary Wharf
09.2024 - 01.2025
  • Conducted market research across 3+ sectors to identify potential clients and high-growth opportunities
  • Built and maintained relationships with 20+ clients, contributing to 15% increase in customer retention
  • Assisted in pitching services, negotiating contracts, and closing sales worth up to £50K
  • Supported strategy development to boost lead generation and sales conversion rates
  • Provided weekly reports and data analysis to senior management on competitor trends and market shifts
  • Contributed to planning and execution of key projects, directly influencing business expansion initiatives

Education

Master of Business Administration - Business & Marketing

University of East London
London
09.2023 - 04.2025

Bachelor of Business Administration - Economics

Garden City University
Bangalore, India .
/2019 - /2022

Skills


  • Client Communication & Service
  • Sales Support & Lead Management
  • Market Research & Reporting
  • Cross-functional Team Collaboration
  • Conflict Resolution & Problem Solving
  • Inventory & Operational Coordination
  • CRM & Microsoft Office (Word, Excel, Outlook)
  • Time Management & Multitasking

Timeline

Waitress assistant

Conchiglia
01.2025 - Current

Business Development Executive (Intern)

IBT TIMES
09.2024 - 01.2025

Customer Service Assistant

Subway
10.2023 - 01.2025

Master of Business Administration - Business & Marketing

University of East London
09.2023 - 04.2025

Bachelor of Business Administration - Economics

Garden City University
/2019 - /2022

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Harshitha ShanakarNarayan