Summary
Work history
Education
Skills
Timeline
pwb

Harshita Yadav

Manchester,England

Summary

PROFILE Enthusiastic and reliable person, dedicated to providing excellent customer service with a smile. Organised, detail oriented, and experienced in properly handling customer inquiries and transactions. Dedicated to increasing sales by providing the ultimate customer experience. Several years of experience in various retail settings with a proven track record of job success.

Work history

Supervisor

Greggs
Manchester , England
07 2024 - Current
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.

Supervisor

Toro's Steakhouse
Manchester, England
10 2022 - 06 2024
  • Developed and maintained a professional relation with customers to ensure repeat business
  • Verified accuracy of orders before delivering them to customers, resulting in a 13% decrease in customer complaints.

Course Counsellor

GeeksforGeeks
Noida , India
04 2021 - 12 2021
  • Greeted customers in a friendly and professional manner
  • Recognized and responded to students' individual needs and learning styles

Virtual Assistant

Amazon
Jaipur, India
09 2020 - 03 2021
  • Analyzed customer service data to identify and address customer service issues, resulting in improved-customer experience
  • Created and maintained customer service reports that provided insights into customer service performance and customer service feedback.

Customer Care Executive Retention

Teleperformance
Gurugram, India
12 2019 - 09 2020
  • Managed a portfolio of over 5000 accounts, effectively reducing past-due account balances by 30% through strategic negotiations and flexible payment plan arrangement.
  • Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.

Education

MBA - Human Resources And Management (CIPD -7)

Wrexham Glyndwr University
09/2022 - 01/2024

B.Tech - Computer Science and Engineering

Jaipur engineering college and research centre
08/2015 - 05/2019

Skills

  • Recruitment and selection
  • Training and development
  • Performance management
  • Adaptability
  • Decision making
  • Leadership

Timeline

Supervisor

Greggs
07 2024 - Current

Supervisor

Toro's Steakhouse
10 2022 - 06 2024

Course Counsellor

GeeksforGeeks
04 2021 - 12 2021

Virtual Assistant

Amazon
09 2020 - 03 2021

Customer Care Executive Retention

Teleperformance
12 2019 - 09 2020

MBA - Human Resources And Management (CIPD -7)

Wrexham Glyndwr University
09/2022 - 01/2024

B.Tech - Computer Science and Engineering

Jaipur engineering college and research centre
08/2015 - 05/2019
Harshita Yadav