Harshita Shah
Chelmsford
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
SPAR
Chelmsford
09.2021 - Current
- Assisted customers to complete purchases by moving heavy items, collecting payments and bagging purchases
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
- Stocked merchandise, clearly labeled items, arranged according to size or colour, and prepared attractive displays
- Checking all the promotions and labeling items to it for each period
- Monitored deliveries by checking merchandise against invoice paperwork and notifying the supervisor of discrepancies
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Utilized problem-solving skills to address customer queries and complaints.
- Maintained clean and organized work environment to maintain customer safety.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Promoted available products and services to customers during service, account management, and order calls.
- Investigated and resolved accounting, service and delivery concerns.
Associate Analyst (HR)
Deloitte US
Hyderabad
03.2020 - 09.2021
- Supported multiple, professionals with various tasks and duties to ensure that all policies and procedures were fully followed
- Identified and communicated with potential employees, posted and managed job listings, and worked on the improvement of the whole recruiting process
- Assisted in payroll management, organized and coordinated various employee relations activities, and maintained files and records
- Developed and implemented new employee benefits programs and stayed up-to-date with all legal regulations
- Recognized by executives for increasing the efficiency of the hiring process by 65% within one year
- Dealing with a large amount of professional’s confidential information, helping the professionals to register for a session, sending communications in bulk to each session enrolled learners
- Making complex reports for knowing availability/open seats in a class, dealing with learner’s completion data and new hire data
- Roster management for each class, delivery of sessions, attendance marking and addressing learner queries
- Provided analysis of employee relations data to support decision-making
- Conducted investigations into employee complaints and facilitated resolution.
- Created and maintained employee files in compliance with regulatory standards.
- Monitored and reported on employee engagement metrics
- Self-motivated, with a strong sense of personal responsibility.
- Coordinated and facilitated new hire orientation sessions
- Led and participated in various process improvement initiatives.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained strong leadership skills by managing projects from start to finish.
Process Executive
Cognizant Technology Solutions India Private Limited
Hyderabad
10.2017 - 12.2018
- Worked on a process linked to Sitelinks which are little sub-listings that appear under the first listing on the first page in Google search results.
- Helping the business to showcase its products and services on the search engine which helps them to fetch ability and its limelight.
- Dealing with a huge set of categories to pick relevant keywords, business information, confidential and sensitive data.
- Helped the team in making duration reports of time spent by each agent on the tool.
- Administered daily office operations and procedures to support efficiency and effectiveness.
- Inputted data into spreadsheets and databases.
- Formatted and presented information in a digestible manner. Successfully completed tasks within tight deadlines.
- Spearheaded organizational development efforts, incorporating macro-level business process enhancements.
Education
MSc - Banking And Finance
Brunel University
United Kingdom09.2022
Bachelor of Commerce - Computers
Osmania University
Hyderbada06.2017
A-Level's - Mathematics And Commerce
Sri Gayatri Junior College
Hyderabad06.2014
IGCSE's -
St.Anthony's Girls High School
Hyderabad06.2012
Skills
- Account Analysis
- Accounts Payable and Accounts Receivable
- Administrative and Office Support
- Cash Handling
- Document Processing
- Derivatives Markets
- Data Extraction
- Google AdWords
- Google Spreadsheets
- Loss Prevention Goals Monitoring
- Microsoft Office
- Recordkeeping Compliance
- Training and Development
- Yearly Reporting
Additional Information
- 09/2021 – 09/2022 Uxbridge, United Kingdom Brunel University International Student Representative
Certification
- Bloomberg Market Concepts Certification , Bloomberg - 06-27-2022
Timeline
Customer Service Assistant
SPAR
09.2021 - Current
Associate Analyst (HR)
Deloitte US
03.2020 - 09.2021
Process Executive
Cognizant Technology Solutions India Private Limited
10.2017 - 12.2018
MSc - Banking And Finance
Brunel University
Bachelor of Commerce - Computers
Osmania University
A-Level's - Mathematics And Commerce
Sri Gayatri Junior College
IGCSE's -
St.Anthony's Girls High School
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