Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
SPAR
Chelmsford
09.2021 - Current
Assisted customers to complete purchases by moving heavy items, collecting payments and bagging purchases
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
Stocked merchandise, clearly labeled items, arranged according to size or colour, and prepared attractive displays
Checking all the promotions and labeling items to it for each period
Monitored deliveries by checking merchandise against invoice paperwork and notifying the supervisor of discrepancies
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Utilized problem-solving skills to address customer queries and complaints.
Maintained clean and organized work environment to maintain customer safety.
Refunded money and adjusted bills to resolve customer service or billing complaints.
Promoted available products and services to customers during service, account management, and order calls.
Investigated and resolved accounting, service and delivery concerns.
Associate Analyst (HR)
Deloitte US
Hyderabad
03.2020 - 09.2021
Supported multiple, professionals with various tasks and duties to ensure that all policies and procedures were fully followed
Identified and communicated with potential employees, posted and managed job listings, and worked on the improvement of the whole recruiting process
Assisted in payroll management, organized and coordinated various employee relations activities, and maintained files and records
Developed and implemented new employee benefits programs and stayed up-to-date with all legal regulations
Recognized by executives for increasing the efficiency of the hiring process by 65% within one year
Dealing with a large amount of professional’s confidential information, helping the professionals to register for a session, sending communications in bulk to each session enrolled learners
Making complex reports for knowing availability/open seats in a class, dealing with learner’s completion data and new hire data
Roster management for each class, delivery of sessions, attendance marking and addressing learner queries
Provided analysis of employee relations data to support decision-making
Conducted investigations into employee complaints and facilitated resolution.
Created and maintained employee files in compliance with regulatory standards.
Monitored and reported on employee engagement metrics
Self-motivated, with a strong sense of personal responsibility.
Coordinated and facilitated new hire orientation sessions
Led and participated in various process improvement initiatives.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Gained strong leadership skills by managing projects from start to finish.
Process Executive
Cognizant Technology Solutions India Private Limited
Hyderabad
10.2017 - 12.2018
Worked on a process linked to Sitelinks which are little sub-listings that appear under the first listing on the first page in Google search results.
Helping the business to showcase its products and services on the search engine which helps them to fetch ability and its limelight.
Dealing with a huge set of categories to pick relevant keywords, business information, confidential and sensitive data.
Helped the team in making duration reports of time spent by each agent on the tool.
Administered daily office operations and procedures to support efficiency and effectiveness.
Inputted data into spreadsheets and databases.
Formatted and presented information in a digestible manner. Successfully completed tasks within tight deadlines.
Spearheaded organizational development efforts, incorporating macro-level business process enhancements.
Education
MSc - Banking And Finance
Brunel University
United Kingdom
09.2022
Bachelor of Commerce - Computers
Osmania University
Hyderbada
06.2017
A-Level's - Mathematics And Commerce
Sri Gayatri Junior College
Hyderabad
06.2014
IGCSE's -
St.Anthony's Girls High School
Hyderabad
06.2012
Skills
Account Analysis
Accounts Payable and Accounts Receivable
Administrative and Office Support
Cash Handling
Document Processing
Derivatives Markets
Data Extraction
Google AdWords
Google Spreadsheets
Loss Prevention Goals Monitoring
Microsoft Office
Recordkeeping Compliance
Training and Development
Yearly Reporting
Additional Information
09/2021 – 09/2022
Uxbridge, United Kingdom Brunel University
International Student Representative