Harshini Jayakumar
London
Overview
6
6
years of professional experience
1
1
Certification
Work history
Retail Assistant
COS- H&M Group
London
09.2023 - Current
- Delivered personalised service by listening to customer needs and offering tailored recommendations while leveraging in-depth knowledge of COS collections, fabric qualities, and styling trends to meet customer preferences..
- Accessories responsible - Oversaw the accessories section, maintained the accessories stockroom, and set up the accessory table with VMs according to the planning pack. Contributed to team mini-meetings by sharing best practices and ensuring alignment on store priorities.
Social Media Marketing Intern
Hackney Proms
Hackney, London
03.2023 - Current
- Strategically wrote and published blog posts and event announcements using social media channels and accomplished increase in reach by 50%.
- Assisted in organising marketing events by sending invitations and booking venue.
- Generated and optimised Facebook and Instagram Ads to capture high conversion rates.
- Developed strong relationships with the Instagram community by actively engaging with followers through direct messages to promote loyalty.
Senior Specialist Quality Audit (Compliance)
Target Corporation
Bangalore, India
12.2018 - 09.2021
- Led and executed audits for 36 credit, debit, and gift card processes of Target customers, ensuring compliance and identifying potential risks or areas for improvement.
- Implemented automation solutions for gift card process on Salesforce CRM, resulting in increased efficiency and reduced manual errors by 30%.
- Coordinated communication among team members, enforcing accountability in meeting deadlines and completing workload while consistently achieving high- quality results.
Education
Master of Science - Digital Marketing
Loughborough University
02/2022 - 02/2023
Bachelor of Business Administration - Finance
Mount Carmel College
06/2015 - 04/2018
Skills
- Tableau
- SPSS
- SEO
- Canva
- Website Building
- Web Design
- Social media account management
- Digital content creation
- Content Strategy
- Adobe Photoshop
- Google Analytics
- Google Adwords
- Microsoft Office
- Advanced Microsoft Word
- Power Point and Excel
Achievements
- Best performer of the team in the month of January, March, September and October of 2020 |Target
Corporation. - Leader's choice award for excelling and improving a critical process | Target Corporation.
Certification
- Retail Analytics Course by TCS
- Google Analytics Beginners Level
Timeline
Retail Assistant
COS- H&M Group
09.2023 - Current
Social Media Marketing Intern
Hackney Proms
03.2023 - Current
Senior Specialist Quality Audit (Compliance)
Target Corporation
12.2018 - 09.2021
Master of Science - Digital Marketing
Loughborough University
02/2022 - 02/2023
Bachelor of Business Administration - Finance
Mount Carmel College
06/2015 - 04/2018
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