Summary
Overview
Work History
Education
Skills
Timeline
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Harshil Patel

UNITED KINGDOM

Summary

Experienced and results-driven Operations supervisor with a proven track record in team leadership, KPI optimization, and delivering exceptional customer experiences. Skilled in operational efficiency, staff development, and strategic planning to achieve business goals in fast-paced environments. Strive to contribute knacks in an esteemed institution offering a challenging environment to learn and evolve.

Overview

7
7
years of professional experience

Work History

Warehouse Operations Supervisor

AAH PHARMACUTICALS
LONDON
12.2022 - Current
  • Directed and motivated a team in a fast-paced retail environment, fostering professional growth and maintaining high performance.
  • Directed daily operations for a high-volume pharma products, managing a team of 50+ employees to consistently exceed sales and customer service targets
  • Independently managed all warehouse operations in the absence of the operation Manager, ensuring seamless functionality and goal achievement.
  • Monitored and analyzed key performance indicators, implementing strategies to improve productivity, sales, and operational efficiency.
  • Delivered exceptional customer service, resolving complaints and enhancing customer loyalty
  • Ensured warehouse operations adhered to all health and safety standards, minimizing risks and maintaining a safe environment for staff and customers.
  • Oversaw inventory deliveries and stock allocation management, streamlining workflows to enhance operational accuracy and efficiency
  • Drive continuous improvement activities across warehouse and logistics operations to enhance operational efficiencies, reduce costs, and improve service quality

Supply Chain Planner

Exova Chemicals & Trading
ANAND
09.2020 - 10.2022
  • Analyzed historical data and market trends to forecast demand accurately, ensuring optimal inventory levels and reducing excess stock.
  • Monitored stock levels and coordinated with suppliers to maintain an efficient supply chain, minimizing delays and costs.
  • Utilized tools such as Excel, SQL, SAP INFOR to track key metrics, identify patterns, and recommend process improvements.
  • Developed and implemented strategies to streamline supply chain operations, improving efficiency and minimizing waste.
  • Worked closely with production, sales, and procurement teams to align supply chain strategies with company goals.

Administrative Assistant (Part-Time)

COMPASS GROUP
CHICAGO
01.2018 - 07.2019
  • Performed a range of administrative duties to ensure the smooth operation of the practice, providing clerical support to senior staff and the wider team.
  • Facilitated seamless communication between team members, clients, and external agencies to enhance service delivery.
  • Operated a busy telephone system, efficiently managing appointment bookings and responding to inquiries in a timely manner.
  • Utilized office software and systems to prepare documents, manage schedules, and coordinate resources effectively.
  • Applied knowledge of general practice workflows and procedures to streamline administrative processes and enhance client satisfaction.

Education

Master of Industrial Technology and Operations - Supply chain management

Illinois Institute of Technology
United States of America
09-2020

Skills

  • Advance Excel, BI & MS Office
  • Knapp-remtp
  • Infor (SAP) & VSM
  • Team Leadership
  • Operational Management
  • Customer Service Excellence
  • KPI Management
  • Health & Safety Compliance
  • Problem Solving
  • Inventory Management
  • Supplier Relationship Management
  • Administrative Support

Timeline

Warehouse Operations Supervisor

AAH PHARMACUTICALS
12.2022 - Current

Supply Chain Planner

Exova Chemicals & Trading
09.2020 - 10.2022

Administrative Assistant (Part-Time)

COMPASS GROUP
01.2018 - 07.2019

Master of Industrial Technology and Operations - Supply chain management

Illinois Institute of Technology

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Harshil Patel