Harshil Desai
Leicester,UK
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
2
2
years of professional experience
2012
2012
years of post-secondary education
Work history
BRANCH RELATIONSHIP OFFICER
AXIS BANK
Navsari
03.2024 - 12.2025
- Cultivated robust client relationships by delivering tailored financial advice.
- Facilitated account openings and transactions in compliance with banking regulations.
- Resolved customer inquiries promptly to enhance overall satisfaction.
- Coordinated promotional events to increase customer engagement and highlight new products.
- Conducted regular follow-ups to evaluate clients' financial needs and recommend suitable services.
- Monitored account activities to detect and prevent fraudulent transactions, protecting customer assets.
- Collaborated across departments to ensure seamless workflow and operational efficiency.
Assistant Manager-II
ICICI Bank
07.2023 - 08.2024
- Managed daily banking operations to ensure efficient customer interactions.
- Developed and executed training programmes for new staff to elevate service standards.
- Oversaw compliance with banking regulations to mitigate risks and maintain accuracy.
- Coordinated cross-functional teams to streamline processes and enhance customer satisfaction.
- Analysed customer feedback and service performance to identify process improvement areas.
- Assisted in preparing reports and presentations for senior management review.
- Implemented new procedures and protocols to enhance overall customer service.
Education
Master of Business Administration - International Business
University of Wales Trinity Saint David
UK 09.2025 -
Master of Business Administration - Fianance
Gujarat Technological University
India 06.2021 - 09.2023
Bachelor of Commerce - Bachelor of commerce
Veer Narmad South Gujarat University
India 06.2017 - 04.2020
Higher Secondary Certificate Examination -
Gujarat Secondary & Higher Secondary Education Board
IndiaSecondary School Certificate Examination -
Gujarat Secondary & Higher Secondary Education Board
Skills
- Risk assessment expertise
- Business administration
- Accounting principles
- Data analysis
- Branch operations
- Service orientation
- Portfolio management
- Decision making
- Leadership
- Negotiation
- Cash flow analysis
- Multitasking
- Creative thinking
Languages
English
Advanced
Gujarati
Native
Hindi
Native
Affiliations
- Cricket
- Music
Custom
I hereby declare that all the information provided here is true and accurate to the best of my knowledge.
Signature:
Harshil Desai
Timeline
Master of Business Administration - International Business
University of Wales Trinity Saint David
09.2025 -
BRANCH RELATIONSHIP OFFICER
AXIS BANK
03.2024 - 12.2025
Assistant Manager-II
ICICI Bank
07.2023 - 08.2024
Master of Business Administration - Fianance
Gujarat Technological University
06.2021 - 09.2023
Bachelor of Commerce - Bachelor of commerce
Veer Narmad South Gujarat University
06.2017 - 04.2020
Higher Secondary Certificate Examination -
Gujarat Secondary & Higher Secondary Education Board
Secondary School Certificate Examination -
Gujarat Secondary & Higher Secondary Education Board
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