Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Harshida Ghaghda

Leicester ,Leicestershire

Summary

Results-driven professional experienced in customer relationship management and social media marketing. Currently a Sales Assistant and Social Media Specialist, focused on creating engaging content and enhancing customer interactions. Former Disability Employment Advisor with a strong background in supporting diverse needs and fostering team collaboration. Committed to leveraging skills to drive innovative solutions in customer engagement and improve team performance.

Overview

2
2
Languages
37
37
years of professional experience

Work History

Sales assistance and social media

ARTI Jewellers
07.2022 - Current
  • engaged with customers in person and online to strengthen relationships
  • Engaged with customers to better understand needs and deliver excellent service.
  • Actively listened to customers to fully understand requests and address concerns.
  • managed complaints with calm communication and effective problem-solving to improve customer satisfaction
  • created engaging social media reels to enhance brand visibility
  • Picked up additional tasks to aid team success.

Disability Employment Advisory

Department For Work & Pensions
Leicester
01.1990 - 07.2026
  • Engaged with customers to better understand needs and deliver excellent service.
  • Maximised customer engagement and satisfaction by delivering excellent customer service.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Managed complaints with calm, clear communication and problem-solving.
  • Actively listened to customers to fully understand requests and address concerns.
  • Identified issues, analysed information and provided solutions to problems.
  • Collaborated with team members to achieve target results.
  • Built and maintained courteous and effective working relationships.
  • Trained and mentored employees to maximise team performance.

Developed team communications and information for meetings.With training from work psychologist I gained experience with learning needs and mental health.Enhanced my communication skills and trained teams to improve communication.

Education

A-Levels - A Level

Edgbaston Church of England
Birmingham
01-1986

Skills

  • Social media marketing
  • Customer relationship management
  • Customer engagement
  • Complaint resolution
  • Problem solving
  • Team collaboration
  • Creative thinking

Languages

Hindi
Intermediate
B1
Gujratri
Upper Intermediate
B2

Interests

  • I am very creative and enjoy talking to people
  • i love yoga and meditation
  • I enjoy creative cooking

Timeline

Sales assistance and social media

ARTI Jewellers
07.2022 - Current

Disability Employment Advisory

Department For Work & Pensions
01.1990 - 07.2026

A-Levels - A Level

Edgbaston Church of England

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Harshida Ghaghda