Summary
Work History
Education
Skills
Affiliations
Timeline
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Harsha Vardhan Emjam

daventry,Northamptonshire

Summary

Experienced professional with a strong foundation in retail customer service and expertise in customer service tools, delivering exceptional support and fostering positive client relationships. Adept at problem-solving, accounting, and team building, with proven leadership capabilities to drive team success. Skilled communicator committed to enhancing operational efficiency and achieving organisational goals.


Work History

Retail Customer Service

Grosvenor Casinos
Bristol, Gloucestershire
10.2024 - 01.2025
  • Delivered excellent customer service by addressing and resolving issues promptly.
  • Exchanged money for chips, facilitating easy gameplay for customers.
  • Maintained casino equipment, assuring optimal performance.
  • Worked flexible hours including nights, weekends and holidays catering to business needs.
  • Explained rules of games to new players for understanding and participation.
  • Served customers with excellent customer service skills to facilitate positive experiences.
  • Enforced gambling rules to guarantee fair play.

Education

Master of Science - international business management

Coventry University
Coventry
09.2024 -

Skills

  • Retail customer service
  • Customer service tools expertise
  • Customer service support
  • Problem-solving
  • Accounting
  • Communication skills
  • Team building
  • Leadership

Affiliations

  • playing chess, working out in gym and cooking

Timeline

Retail Customer Service

Grosvenor Casinos
10.2024 - 01.2025

Master of Science - international business management

Coventry University
09.2024 -
Harsha Vardhan Emjam