Harshada Pingale
Chelmsford
Summary
Situation: As a Crew Trainer at McDonald's, I was responsible for training new employees and ensuring they were equipped with the necessary skills to provide excellent customer service.
Task: My task as a Crew Trainer was to develop training grades, conduct on-the-job training sessions, and provide ongoing support to new employees to help them succeed in their roles.
Action: I took a proactive approach to training by identifying the learning needs of each new employee and tailoring my training methods to suit their individual learning styles. I provided clear instructions, demonstrations, and feedback to help new employees understand and perform their job duties effectively. I also led by example, demonstrating best practices in customer service and operational procedures.
Result: Through my efforts as a Crew Trainer, I was able to successfully onboard and train new employees, resulting in a team that consistently delivered high-quality service to customers. The training grades improved from 75 % to 95%. My dedication to training and development contributed to a positive work environment and a strong team dynamic within the McDonald's restaurant.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Trainer
McDonald's High Street
01.2024 - Current
- Monitored employee performance through observation and metrics, conducting training sessions based on improvements needed.
- Managed employee on-boarding through training and coaching on best practices.
- Lead areas, provided coaching, and direction to all crew, identified barriers to service and production,and proactively take remedial action when necessary.
- Consistently deliver and maintain the highest McDonald's standards of quality,service and cleanliness.
- Accepted and processed payments via credit card and cash methods.
- Stayed up to date on requirements of each team position.
Crew Member
McDonald's High Street
01.2022 - 01.2024
- Front end cashier / cash handling Placed orders using cash registers Responsible for greeting the customers with a smile and positive attitude and taking their order and making sure everything was correct.
- Responsible for quickest food deliver customer service.
- Able to cope with different people and solving problems while running shift.
- Ensured compliance with all quality standards, guidelines, and principals of mcdonald.
Business Accountant
Meera Fabrics
09.2021 - 10.2022
- Managed all aspects of the company's accounting transactions, including accounts payable, accounts receivable, and general ledger entries
- Oversaw the accurate recording and reconciliation of financial data, ensuring compliance with accounting principles and company policies
- Utilized accounting software and tools to track and analyze transaction data, identifying trends and areas for improvement
- Assisted in preparing budget forecasts.
- Kept internal financial controls aligned with Generally Accepted Accounting Principles (GAAP) and International Financial Reporting Standards (IFRS).
- Reconciled monthly bank statements and resolved discrepancies.
- Calculated, prepared and filed payroll taxes for clients.
- Posted journal and ledger entries, prepared financial statements and reports and closed books.
- Produced monthly and year-end closing statements, financial documents and invoices.
- Modified comprehensive financial reporting package to reflect organizational growth and expansion.
- Managed year-end processes to calculate and return accurate tax amounts to HMRC.
Senior Accountant
Veena World - Purva Travels
03.2020 - 02.2021
- Prepared journal entries and reconcile accounts
- Reviewed financial document material
- Advised concerning allocation of funds, assignment of accounting related financial activities
- Coordinated activities with internal as well as external auditors
- Investigated and resolved discrepancies in monthly bank accounts ahead of tight deadlines.
- Prepared quarterly tax returns and reviewed submitted documentation with auditors.
- Worked with financial team to convert financial department to Xero accounting package.
Branch Head
Shivvaibhav Cooperative Bank
03.2018 - 02.2019
- Planned and achieved all the milestones and helped the branch to settle in new location Maintained Financial report of the organisation
- Handled loan department with all corresponding responsibilities
- Established all the operations, assisted customers and provided excellent customer service.
- Developed annual branch business plans for maximum profitability and effectiveness.
- Reviewed loan applications to deliver on company targets.
- Shaped business strategy with compelling vision and data analysis.
- Completed thorough credit checks to make accurate decisions about applications.
- Cultivated strong industry relationships to promote services and improve business operations.
- Increased overall annual sales [30]% by incorporating several quality process improvements within branch.
Education
Masters In Accounting And Finance, Major Project on Decision Support System in Banking Sector UK, Applied Corporate Finance and Financial Strategy, International Accounting, International Financial Market and Investment, UK Taxation and Auditing - Accounting and Finance
Anglia Ruskin University, Chelmsford Campus
Chelmsford, ESS10.2023
Diploma In Tax Management, GST Principles and Procedures, Funadamentals of Companies Act and Indian Contract Act - Taxation and Finance
Welingkar Institute Of Management And Research
Mumbai12.2017
Bachelors in Commerce, Business Development, Economics, Business Law, Accounting and financial management - Commerce and Business
B.K.Birla College
Kalyan04.2017
Skills
- Strong Verbal Communication
- Financial Planning
- Management Accounting
- Team leadership and supervision
- Performance Management
- Complaint Resolution
- Coaching and Training
- Cash Handling
- Processing Payments
- Team Motivation
- Performance Target-Setting
- Customer Loyalty Building
Certification
- Certificate Of Achievement has been recognized as the 'Employee Of The Year 2023' in McDonald's High Street, Chelmsford.
- Certification in Bloomberg Market Concepts by Bloomberg LP in October 2022 while studying Masters in Accounting and Finance in Anglia Ruskin University, Chelmsford.
- SAP ERP Essential Training Certification issued by LinkedIn in September 2023.
Timeline
Crew Trainer
McDonald's High Street
01.2024 - Current
Crew Member
McDonald's High Street
01.2022 - 01.2024
Business Accountant
Meera Fabrics
09.2021 - 10.2022
Senior Accountant
Veena World - Purva Travels
03.2020 - 02.2021
Branch Head
Shivvaibhav Cooperative Bank
03.2018 - 02.2019
Masters In Accounting And Finance, Major Project on Decision Support System in Banking Sector UK, Applied Corporate Finance and Financial Strategy, International Accounting, International Financial Market and Investment, UK Taxation and Auditing - Accounting and Finance
Anglia Ruskin University, Chelmsford Campus
Diploma In Tax Management, GST Principles and Procedures, Funadamentals of Companies Act and Indian Contract Act - Taxation and Finance
Welingkar Institute Of Management And Research
Bachelors in Commerce, Business Development, Economics, Business Law, Accounting and financial management - Commerce and Business
B.K.Birla College
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