HARSHA LALA
Mumbai,India
Summary
Highly motivated and results-oriented HR professional with 17+ years of experience driving business growth through strategic HR initiatives. Proven ability to build and lead high-performing HR teams, from scaling operations for startups to managing the full HR lifecycle for teams exceeding 130 employees. Expertise in recruitment, talent management, employee relations, and HR operations.
Overview
19
19
years of professional experience
1
1
Certification
Work history
CS-OPS Fraud Specialist (Hybrid Role)
Santander Bank
Bootle, UK
2024.03 - 2025.01
- Provided outstanding customer service ensuring quick resolution for fraud victims
- Investigated suspicious activity and identified fraudulent transactions using strong analytical skills
- Documented customer interactions ensuring compliance with industry standards
- Achieved 90% customer satisfaction rating monthly as CS-OPS Fraud Specialist
- Effectively managed high-risk transactions to reduce potential fraud losses
- Investigated suspected cases of fraud and theft involving small numbers of transactions or complex systems.
Human Resources Manager
Artium Academy Pvt Ltd
Mumbai, India
2021.03 - 2023.10
- Increased Artium workforce from 4 to 130 by managing recruitment and leveraging cost-effective methods
- Recruited senior leaders and executives in Marketing, Operations, Tech, Finance, and Content
- Developed and managed HR processes for regulatory compliance and operational efficiency
- Collaborated with CEO and senior leadership to enhance HR strategies and employee engagement
- Implemented HRMS to enhance data management and reporting efficiency
- Led recruitment, onboarding, and training of music educators and executives across India
- Led HR transformation initiatives, focusing on staffing, recruitment, and benefits
Teacher Training & Recruitment Manager
WhiteHat Education Pvt Ltd
Mumbai, India
2020.09 - 2021.01
- Worked with talent acquisition team on teacher and sales manager hiring and development initiatives
- Achieved 98% clearance rate for business development managers via quality evaluations
- Spearheaded efficient teacher recruitment process, consistently attracting top talent
- Implemented customised training sessions improving teachers' academic and soft skills
- Collaborated with talent acquisition team to recruit Business Development Managers
Assistant Manager - Human Resources & Admin
Work Better Training Pvt. Ltd.
Mumbai, India
2019.03 - 2020.09
- Consolidated HR functions into a single efficient department, enhancing operations
- Enhanced operational productivity by creating and executing tailored HR policies and procedures
- Directed 5-member HR team in training and talent acquisition guidance
- Directed and facilitated employee engagement efforts, ensuring supportive environment during pandemic
- Resolved complex employee relations issues, maintaining positive working relationships and improving employee morale
Sr. Human Resource Executive
Smmart Training & Consultancy Pvt. Ltd.
Mumbai, India
2018.01 - 2019.01
- Oversaw recruitment, onboarding, and induction processes for new employees
- Maintained accurate staff data and ensured compliance using HRIS technology
- Managed attendance and leave processes efficiently
- Facilitated effective grievance resolution, fostering positive workplace relationships and compliance with company policies
- Planned and led employee engagement and team building initiatives
- Recruited talent through campus placements, social media platforms, and walk-in recruitment drives
- Developed human resource policies and procedures as senior HR executive
- Organized and conducted on-site audits and recruitment activities at branch offices across India
- Managed recruitment efforts involving three Vice Presidents and four Directors
Staffing & Recruitment Associate
TALAASH CONSULTANTS
Mumbai, India
2017.01 - 2018.01
- Managed recruitment and staffing for a start-up venture
- Developed an operational structure, scaling from vacant offices to a team of 35 personnel
- Established recruitment systems supporting long-term business development
HR & Admin Assistant
CHATRABHUJ NARSEE SCHOOL.
Mumbai, India
2015.01 - 2017.01
Sr. Human Resources Executive
PARAMOUNT HR.
Mumbai, India
2009.01 - 2015.01
Human Resources Associate - Staffing
DHAANISH CONSULTANCY.
Mumbai, India
2006.01 - 2009.01
Education
Bachelor of Business Administration - Commerce
Kanpur University
India /2005 - /2008
Skills
- HR Best Practices
- Organizational Development
- Change Management
- Employee Relations & Diversity
- Succession Planning
- Workforce Planning & Development
- Talent Acquisition & Recruitment
- Leadership Development
- HR Operations
- Labor Laws & Compliances
- HR Policy, Process & Systems Design
- Employee Engagement
Websites
Certification
- Certified Strategic Human Resource Capital Manager (SHCM)
- Certified Counsellor (REBT, CBT)
Languages
English
Hindi
Custom
- Proficient in MS Office Suite
- HRIS systems
- Various online recruitment platforms
Timeline
CS-OPS Fraud Specialist (Hybrid Role)
Santander Bank
2024.03 - 2025.01
Human Resources Manager
Artium Academy Pvt Ltd
2021.03 - 2023.10
Teacher Training & Recruitment Manager
WhiteHat Education Pvt Ltd
2020.09 - 2021.01
Assistant Manager - Human Resources & Admin
Work Better Training Pvt. Ltd.
2019.03 - 2020.09
Sr. Human Resource Executive
Smmart Training & Consultancy Pvt. Ltd.
2018.01 - 2019.01
Staffing & Recruitment Associate
TALAASH CONSULTANTS
2017.01 - 2018.01
HR & Admin Assistant
CHATRABHUJ NARSEE SCHOOL.
2015.01 - 2017.01
Sr. Human Resources Executive
PARAMOUNT HR.
2009.01 - 2015.01
Human Resources Associate - Staffing
DHAANISH CONSULTANCY.
2006.01 - 2009.01
Bachelor of Business Administration - Commerce
Kanpur University
/2005 - /2008