Summary
Overview
Work History
Education
Skills
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Certification
Languages
Custom
Timeline
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HARSHA LALA

Mumbai,India

Summary

Highly motivated and results-oriented HR professional with 17+ years of experience driving business growth through strategic HR initiatives. Proven ability to build and lead high-performing HR teams, from scaling operations for startups to managing the full HR lifecycle for teams exceeding 130 employees. Expertise in recruitment, talent management, employee relations, and HR operations.

Overview

19
19
years of professional experience
1
1
Certification

Work History

CS-OPS Fraud Specialist (Hybrid Role)

Santander Bank
Bootle, UK
03.2024 - 01.2025
  • Provided outstanding customer service ensuring quick resolution for fraud victims
  • Investigated suspicious activity and identified fraudulent transactions using strong analytical skills
  • Documented customer interactions ensuring compliance with industry standards
  • Achieved 90% customer satisfaction rating monthly as CS-OPS Fraud Specialist
  • Effectively managed high-risk transactions to reduce potential fraud losses
  • Investigated suspected cases of fraud and theft involving small numbers of transactions or complex systems.

Human Resources Manager

Artium Academy Pvt Ltd
Mumbai, India
03.2021 - 10.2023


  • Increased Artium workforce from 4 to 130 by managing recruitment and leveraging cost-effective methods
  • Recruited senior leaders and executives in Marketing, Operations, Tech, Finance, and Content
  • Developed and managed HR processes for regulatory compliance and operational efficiency
  • Collaborated with CEO and senior leadership to enhance HR strategies and employee engagement
  • Implemented HRMS to enhance data management and reporting efficiency
  • Led recruitment, onboarding, and training of music educators and executives across India
  • Led HR transformation initiatives, focusing on staffing, recruitment, and benefits


Teacher Training & Recruitment Manager

WhiteHat Education Pvt Ltd
Mumbai, India
09.2020 - 01.2021


  • Worked with talent acquisition team on teacher and sales manager hiring and development initiatives
  • Achieved 98% clearance rate for business development managers via quality evaluations
  • Spearheaded efficient teacher recruitment process, consistently attracting top talent
  • Implemented customised training sessions improving teachers' academic and soft skills
  • Collaborated with talent acquisition team to recruit Business Development Managers


Assistant Manager - Human Resources & Admin

Work Better Training Pvt. Ltd.
Mumbai, India
03.2019 - 09.2020


  • Consolidated HR functions into a single efficient department, enhancing operations
  • Enhanced operational productivity by creating and executing tailored HR policies and procedures
  • Directed 5-member HR team in training and talent acquisition guidance
  • Directed and facilitated employee engagement efforts, ensuring supportive environment during pandemic
  • Resolved complex employee relations issues, maintaining positive working relationships and improving employee morale

Sr. Human Resource Executive

Smmart Training & Consultancy Pvt. Ltd.
Mumbai, India
01.2018 - 01.2019


  • Oversaw recruitment, onboarding, and induction processes for new employees
  • Maintained accurate staff data and ensured compliance using HRIS technology
  • Managed attendance and leave processes efficiently
  • Facilitated effective grievance resolution, fostering positive workplace relationships and compliance with company policies
  • Planned and led employee engagement and team building initiatives
  • Recruited talent through campus placements, social media platforms, and walk-in recruitment drives
  • Developed human resource policies and procedures as senior HR executive
  • Organized and conducted on-site audits and recruitment activities at branch offices across India
  • Managed recruitment efforts involving three Vice Presidents and four Directors


Staffing & Recruitment Associate

TALAASH CONSULTANTS
Mumbai, India
01.2017 - 01.2018


  • Managed recruitment and staffing for a start-up venture
  • Developed an operational structure, scaling from vacant offices to a team of 35 personnel
  • Established recruitment systems supporting long-term business development


HR & Admin Assistant

CHATRABHUJ NARSEE SCHOOL.
Mumbai, India
01.2015 - 01.2017

Sr. Human Resources Executive

PARAMOUNT HR.
Mumbai, India
01.2009 - 01.2015

Human Resources Associate - Staffing

DHAANISH CONSULTANCY.
Mumbai, India
01.2006 - 01.2009

Education

Bachelor of Business Administration - Commerce

Kanpur University
India
/2005 - /2008

Skills

  • HR Best Practices
  • Organizational Development
  • Change Management
  • Employee Relations & Diversity
  • Succession Planning
  • Workforce Planning & Development
  • Talent Acquisition & Recruitment
  • Leadership Development
  • HR Operations
  • Labor Laws & Compliances
  • HR Policy, Process & Systems Design
  • Employee Engagement

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Certification

  • Certified Strategic Human Resource Capital Manager (SHCM)
  • Certified Counsellor (REBT, CBT)

Languages

English
Hindi

Custom

  • Proficient in MS Office Suite
  • HRIS systems
  • Various online recruitment platforms

Timeline

CS-OPS Fraud Specialist (Hybrid Role)

Santander Bank
03.2024 - 01.2025

Human Resources Manager

Artium Academy Pvt Ltd
03.2021 - 10.2023

Teacher Training & Recruitment Manager

WhiteHat Education Pvt Ltd
09.2020 - 01.2021

Assistant Manager - Human Resources & Admin

Work Better Training Pvt. Ltd.
03.2019 - 09.2020

Sr. Human Resource Executive

Smmart Training & Consultancy Pvt. Ltd.
01.2018 - 01.2019

Staffing & Recruitment Associate

TALAASH CONSULTANTS
01.2017 - 01.2018

HR & Admin Assistant

CHATRABHUJ NARSEE SCHOOL.
01.2015 - 01.2017

Sr. Human Resources Executive

PARAMOUNT HR.
01.2009 - 01.2015

Human Resources Associate - Staffing

DHAANISH CONSULTANCY.
01.2006 - 01.2009

Bachelor of Business Administration - Commerce

Kanpur University
/2005 - /2008

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