HARSHA KAPPACHALI
Ealing
Summary
Charismatic leader with proven customer service and hospitality management skills, coupled with strong problem-solving abilities. Demonstrated expertise in communication and team coordination makes for a seamless guest experience. Committed to enhancing guest satisfaction and operational efficiency.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
ASSISTANT HEAD CONCIERGE
Marriott International London
London
04.2025 - 04.2025
- Assisting the Head Concierge in managing the Concierge department to deliver 5-star service.
- Handling VIP guest services including transport, dining, and entertainment arrangements.
- Supervising and training the concierge team to ensure consistency and excellence in service delivery.
- Resolving guest concerns efficiently and professionally, maintaining high satisfaction rates.
- Building and maintaining partnerships with local vendors and service providers.
CONCIERGE SUPERVISOR
Hilton Metropole
Edgware Road
09.2024 - 03.2025
- Overseeing and coordinating daily concierge operations, ensuring excellent service standards.
- Handling escalated guest issues promptly to guarantee satisfaction.
- Training new concierge team members on hotel services, local attractions, and brand standards.
- Delivering tailored services to VIP guests and clients with special requirements.
GUEST EXPERIENCE AGENT
Melia White House
London
07.2023 - 08.2023
- Demonstrated high standards in Reservations, Reception, Concierge, and Guest Services.
- Assisted guests with check-in/check-out, reservations, and queries.
- Provided accurate information about hotel services and local attractions.
- Addressed and resolved guest complaints to ensure complete satisfaction.
GUEST SERVICE REPRESENTATIVE
Cavendish Hotel
London
04.2023 - 04.2023
- Greeted guests warmly and assisted with front desk duties.
- Administered check-ins, check-outs, and processed guest payments.
- Delivered mail, coordinated room assignments, and liaised with housekeeping and bell services.
Education
Master of Business Administration -
University of Roehampton
01.2023 - 01.2024
Bachelor’s - Commerce
University of Calicut
01.2015 - 01.2018
Skills
- Project Management
- Public Relations
- Team Leadership
- Time Management
- Effective Communication
- Critical Thinking
- Advanced organising
- Technology-Enhanced learning proficient
Languages
English (Fluent)
Hindi
Malayalam
Timeline
ASSISTANT HEAD CONCIERGE
Marriott International London
04.2025 - 04.2025
CONCIERGE SUPERVISOR
Hilton Metropole
09.2024 - 03.2025
GUEST EXPERIENCE AGENT
Melia White House
07.2023 - 08.2023
GUEST SERVICE REPRESENTATIVE
Cavendish Hotel
04.2023 - 04.2023
Master of Business Administration -
University of Roehampton
01.2023 - 01.2024
Bachelor’s - Commerce
University of Calicut
01.2015 - 01.2018
Similar Profiles
Pavlo KhokhlovPavlo Khokhlov
Business Development Director at Montcalm Hotels & Marriott International (Autograph Collection), LondonBusiness Development Director at Montcalm Hotels & Marriott International (Autograph Collection), London
DELANCY DE MELODELANCY DE MELO
Duty Manager / Rooms Controller at London Marriott Kensington HotelDuty Manager / Rooms Controller at London Marriott Kensington Hotel
Vipin KumarVipin Kumar
Conference and Banqueting Floor Manager at JW Marriott Grosvenor House LondonConference and Banqueting Floor Manager at JW Marriott Grosvenor House London
Victoria KembleVictoria Kemble
Managing Director, Finance & Operations at WOB UK Ltd T/as WB DirectorsManaging Director, Finance & Operations at WOB UK Ltd T/as WB Directors
Imon Chetia PhukanImon Chetia Phukan
Unqualified Art Teacher at Guwahati Artist GuildUnqualified Art Teacher at Guwahati Artist Guild