Harsh Shelat
Enfield,London
Summary
Accomplished professional with extensive expertise in sales and customer service, demonstrating proficiency in MS Office and effective problem-solving skills. Adept at staff education and training, with a strong focus on talent development and performance management. Proven track record in enhancing customer relations through adherence to high service standards and efficient complaint resolution. Committed to leveraging skills in cash handling, time management, and sales proficiency to drive business success.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Universal banker
HSBC UK
Enfield, City of London
03.2025 - Current
- Created customer loyalty through excellent service and expert knowledge of financial products.
- Assisted customers with personal finance needs by identifying suitable banking products.
- Managed daily branch operations to ensure accuracy, efficiency and outstanding customer service.
- Enhanced customer satisfaction by resolving complex account issues promptly.
- Processed transactions accurately to mitigate risks associated with fraud or error.
- Identified customers who are in vulnerable situations and determined the best way we can support them.
Customer Service Representative
Liverpool Victoria
Birmingham
02.2024 - 03.2025
- Evaluated customer preferences and needs to establish productive and long-lasting relationships.
- Demonstrated courtesy, respect, and patience in dealing with customers to comply with company policies and procedures.
- Participated in ongoing training to broaden knowledge, acquire more skills, and improve performance.
- Handled inbound calls from prospective customers and capitalized on sales opportunities.
- Responded to promptly product queries by providing quotes, securing new business and policy renewals and processing mid-term adjustments.
Customer Service Specialist
Rac Motoring Services
Walsall
12.2023 - 02.2024
- Maximized customer satisfaction by resolving service issues promptly.
- Addressed customer service inquiries quickly and accurately.
- Developed empathetic client relationships and earned a reputation for consistently exceeding sales goals.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
Customer Service Manager
Travelex
Walsall
02.2023 - 12.2023
- Drove operational, performance, and financial targets within the customer service team to improve service delivery.
- Achieved outstanding customer satisfaction through effective team management.
- Mentored junior team members on methods of industry best practices for outstanding service and retention.
- Developed strong teams by skillfully recruiting, orienting, and training loyal, hard-working employees.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
Customer Service Advisor
Travelex
West Bromwich
08.2022 - 01.2023
- Expert on foreign exchange and the ever-changing travel market.
- Accurately and efficiently dealing with cash and digital financial exchanges to process daily online and in-store foreign exchange requests.
- Adhering to the company's standards of best practices and complying with financial regulations and law.
- Delivering key performance goals both procedural, operational, and customer focused.
- Offered detailed advice on product and service benefits.
Crew Member
Five Guys
Cannock
10.2022 - 12.2022
Crew Member
Five Guys
Cannock
09.2021 - 07.2022
Crew Member
KFC
Warsaw
12.2020 - 06.2021
Crew Trainer
McDonald's
Warsaw
03.2019 - 03.2021
Education
Master of Science - Marketing and Leadership
Aston University
Birmingham 09.2021 - 09.2022
Bachelor of Business Administration - Marketing and Sales
Vistula University
Warsaw 02.2018 - 03.2021
High School Diploma - Commerce
A.G. High School
Skills
- MS Office proficiency
- Customer relations
- Staff education and training
- Cash handling
- Excellent time management skills
- Adherence to high customer service standards
- Training and development
- Effective problem solver
- Sales proficiency
- Complaint resolution
- Talent development
- Expertise in sales
- Customer Service
- Performance Management
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Languages
Gujarati
Native
Hindi
Native
English
Fluent
Custom
- Walsall, Walsall, West Midlands, WS5 4RX
- Enfield, Enfield, Middlesex, EN1 3SS
References
References available upon request.
Timeline
Universal banker
HSBC UK
03.2025 - Current
Customer Service Representative
Liverpool Victoria
02.2024 - 03.2025
Customer Service Specialist
Rac Motoring Services
12.2023 - 02.2024
Customer Service Manager
Travelex
02.2023 - 12.2023
Crew Member
Five Guys
10.2022 - 12.2022
Customer Service Advisor
Travelex
08.2022 - 01.2023
Master of Science - Marketing and Leadership
Aston University
09.2021 - 09.2022
Crew Member
Five Guys
09.2021 - 07.2022
Crew Member
KFC
12.2020 - 06.2021
Crew Trainer
McDonald's
03.2019 - 03.2021
Bachelor of Business Administration - Marketing and Sales
Vistula University
02.2018 - 03.2021
High School Diploma - Commerce
A.G. High School
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