harsh kumar
Colchester,Essex
Summary
Organised administrative worker with knowledge and experience to oversee [Type] team. Expert in clerical work with advanced software skills. Accomplished in meeting deadlines and guiding staff to exceed quality objectives. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Bartender
Jd Wetherspoon The Playhouse
Colchester, Essex
06.2023 - Current
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Guest service associate
The Lalit Hotels
New Delhi , India
09.2021 - 10.2022
- Verified ID and payment methods of guests.
- Answered guest calls and resolved queries promptly and politely.
- Registered guest information on database to maintain accuracy.
- Prepared customer bills and processed payments upon check out.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Facilitated check-in and check-out procedures for guests.
- Greeted guests warmly and professionally for positive first impressions.
- Informed guests of hotel security features and offered details regarding safety processes and procedures.
- Checked guests in and out and processed payments according to booking notes.
Education
Master - International hospitality management
University of Essex
Colchester 01.2023 - 02.2024
Bachelor - Hospitality in hotel management administration
The Lalit Suri Hospitality School
Faridabad, Harayana, India 06.2018 - 07.2021
Skills
- customer care skills
- Ability to work in a busy environment
- A desire to learn, and attend the company's training
- Good communication skills
- Ability to maintain good working relationships with colleagues across the hotel
- Reception management
- Staff engagement techniques
- Opera PMS
- Inter-office communications
- Report analysis
- Meeting support
- Confidentiality understanding
Timeline
Bartender
Jd Wetherspoon The Playhouse
06.2023 - Current
Master - International hospitality management
University of Essex
01.2023 - 02.2024
Guest service associate
The Lalit Hotels
09.2021 - 10.2022
Bachelor - Hospitality in hotel management administration
The Lalit Suri Hospitality School
06.2018 - 07.2021