Harry Fishwick
Belvedere,BEX
Summary
Creative Marketing Assistant skilled in supporting team objectives and capitalizing on emerging industry trends. Handles administrative details and suggests trending ideas to complement client campaigns. Highly skilled in creating fresh and dynamic content for diverse audiences and brands. Observant and attentive Head Host committed to delivering unparalleled dining experiences. Coordinates FOH and BOH staff to guarantee smooth execution of service and maximize guest satisfaction. Resolves customer complaints swiftly to maintain loyalty.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work history
Head Host and Channel Marketing Associate
Rekom UK
Dartford, Kent
2023.01 - Current
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained an spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Attended tables regularly to check customer needs were met, promptly processing additional drink orders.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Welcomed guests with friendly conversation and fun atmosphere.
- Inspected customer identification to verify age against legal standards.
- Analyzed customer data and campaign performance to drive improvements.
- Identified creative details from offset, communicating ideas.
- Promoted company mission and available services through diverse social media platforms.
- Briefed decorating teams on project requirements for themed events
- Created mood boards to aid early design and planning phases.
- Managed social media interaction to increase target audience engagement.
- Guaranteed strong brand image by maintaining consistent tone across all channels.
- Designed engaging banners and signs for printing.
- Created quality, high-res digital image files for use in digital and traditional printing methods.
- Encouraged guest loyalty by delivering unparalleled service throughout their experience.
Front of House and Bartender
Rekom UK
Dartford, Kent
2022.02 - Current
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Maintained bar stocks, replenishing daily as necessary.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Displayed products on shelves and displays to encourage purchases.
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Collaborated across team to achieve productivity and efficiency.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Promoted current offers through creative promotional displays and targeted upselling.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Shift Manager- Barista
Café Nero
Dartford, Kent
2022.04 - 2023.04
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Built and nurtured customer loyalty by remembering personal preferences.
Social Media Marketing and Production Manager
Allaboutbants
Staines, Surrey
2024.07 - Current
- Developed and executed social media marketing campaigns to enhance brand visibility.
- Increased brand awareness by developing and implementing social media marketing strategies.
- Piloted social media marketing efforts that amplified online following and engagement.
- Grew monthly site visitors through innovative, strategic online and social media marketing campaigns.
- Championed social media marketing initiatives for increased online presence.
- Incorporated TikTok into social media marketing plan to increase brand awareness.
- Created compelling visual content, improved social media interaction rates.
- Assisted in video production, improving multimedia content quality.
- Assisted in video production, delivered high-quality content.
- Directed video production efforts, elevated online presence.
- Collaborated closely with clients to create social media content
- Optimised video quality with proper camera positioning and settings adjustments.
- Analysed production data to identify areas of improvement.
- Oversaw all stages of video production process ensuring timely completion.
- Kept up-to-date with latest techniques, equipment and trends in video production.
- Produced regular reports on social media performance to inform future strategies.
- Developed communication strategies to support business direction.
- Stayed up-to-date on new digital technologies and social media best practices for continuous improvement in service delivery.
- Monitored industry trends for incorporation into our social media strategy.
- Developed an efficient content calendar leading to well-organised posting schedule.
- Produced photo and video content with excellent editing skills.
- Responded to comments, messages and feedback to build brand activity profiles.
- Managed multiple client's on day to day basis.
Education
GCSEs - Secondary Education
King Henry School
Erith 2014.09 - 2019.07
NVQ Level 1 - Business
King Henry School
Erith 2017.09 - 2019.07
Diploma of Higher Education - Art and Design
North Kent College
Dartford 2020.09 - 2021.07
Diploma of Higher Education - Hairdressing
North Kent College
Dartford 2021.09 - 2022.07
Skills
- Online and traditional marketing
- Project scheduling
- Trend tracking
- Digital marketing
- Sales strategies
- Marketing and advertising
- Cash control
- Strong communication
- Suggestive selling
- Employee training
- Challenge 25 policy
- Training and development
Timeline
Social Media Marketing and Production Manager
Allaboutbants
2024.07 - Current
Head Host and Channel Marketing Associate
Rekom UK
2023.01 - Current
Shift Manager- Barista
Café Nero
2022.04 - 2023.04
Front of House and Bartender
Rekom UK
2022.02 - Current
Diploma of Higher Education - Hairdressing
North Kent College
2021.09 - 2022.07
Diploma of Higher Education - Art and Design
North Kent College
2020.09 - 2021.07
NVQ Level 1 - Business
King Henry School
2017.09 - 2019.07
GCSEs - Secondary Education
King Henry School
2014.09 - 2019.07