Harry Bacchus

Key Responsibility

Oversee all technology operations and evaluate them.

• Working with other IT teams in the company to plan and establish policies and systems to support the implementation of strategies set by upper management
• Analyse the business requirements of all departments to determine their technology needs
• Purchase efficient and cost effective equipment and software throughout the company
• Identify the need for upgrades, configurations or new systems and report to upper management
• Control budget and report on expenditure
• Assist in building relationships with vendors
• Managing a small team of technicians

Key Responsibilities

• Assisted other members of the team where required, acted as an escalation point for junior engineers.
• Ensured tickets were resolved in a timely matter as per SLA agreements, checking KPI reports to determine speed of resolution
• It is my responsibility to ensure that the internal systems of our company are functioning properly and securely, along with providing internal support
• Handling of web related queries from monthly maintenance to edit/created content orpages
• Monitoring and maintaining cloud/onsite backup for our customers
• Supporting various software used by customers
• Meeting SLA deadlines meetings customer satisfactions
• Providing 2nd Line Support to customer
• Escalation Support from colleague
• Deployment, configuration and support of Microsoft operating systems
• Administration of telephony systems

Key Acheivements

• Implementing new workflow processes that will help engineers with their day-to-dayduties
• Taking on small projects for Email migrations, website migration to take over the hostingfor clients

Key Responsibilities

• Supporting over 300 companies - With clients abroad
• Firewall diagnostics/configuration/troubleshooting
• Troubleshooting company-wide System Down - due to either an internal equipment failure/powercut etc
• Diagnosing hardware issues physically, whilst on client sites
• PC Configuration and networking
• Server maintenance and configurations, applying updates
• The occasional site visits to assist further with troubleshooting
• Use of Group Policy Management
• Microsoft Azure MDM
• Microsof Azure MAM

Key Responsibilities

• Supporting over 100 companies with clients abroad
• Troubleshooting and solutions
• Infrastructure changes (migration)
• PC construction, Configuration, and networking
• Server maintenance and configurations, applying updates
• Set up single/group user activation within Active Directory
• Providing 24/7 Support Cover to specific companies
• Answering phone calls
• Logging jobs into our ticketing system that are requested via phone or email
• Speaking to customers daily
• Software Installations

Key Responsibilities

• Troubleshooting and solutions
• Installing Hardware/Software
• Installing Operating Systems - Windows/MAC OS
• Dissembling Laptops/PCs - Including MACs
• Repairing Laptops/PCs
• Checking systems for Viruses/Malware
• Taking in customer orders - sales and quotes
• Advise on computer quotes
• Key holder to the business and often in charge of opening/closing the shop and running day-to-day business