Harry Wood

Although this was my first time working as a bartender, I became very comfortable within a short period of time. I credit that to my prior work experience in sales and relationship skills with customers. Whilst working at the Marian Anderson I did exactly that, I developed great relationships with customers and colleagues, which has been very beneficial for both the business as well as the customer experience. It was important as a business to focus on customer relationships more so than ever, due to the pub being shut down towards the end of 2023 and the start of 2024. Since I was there from when we reopened and started trading in February, I took on multiple responsibilities myself to get the pub up and running into a profitable business. Below are a list of regular day to day tasks that I would complete to assure the pub ran efficiently.

• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Educated customers on drink options, making personalised recommendations based on preferences or dietary restrictions.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Served high customer volumes during special events, nights, and weekends.
• Kept bar presentable and well-stocked to meet customer needs.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Reduced wait times for drinks by efficiently managing the bar area and prioritising orders.

During my time at DHL, my forklift skills enhanced tremendously. Daily operations would include, picking orders, loading and unloading trucks, forklift maintenance and general housekeeping. The DHL Supply Chain I was working at was contracted to LG Electronics as well as BRP, which meant that the products I was dealing with included, fridges, washing machines, TVS and ultimately everything LG was selling at the time. This required the ability to operate a high reach forklift as well as a forklift with a clamp attachment to help prevent damages on the products. As for BRP, my role was to load and unload trucks at a separate location which held SeaDoo jet ski's, Canam's and ATV's. A successful candidate would have to be confident with lifting over 1 Tonne above their head on a forklift, going up and down ramps with cargo, loading and unloading trucks and maintaining safety in all aspects whilst operating. Attention to detail was a must during this job and I'm confident to say that I was successful in the role and exceeded expectations.

• Operated forklift in compliance with OSHA guidelines and organizational policies.
• Transported goods between warehouse locations according to shipment and storage needs.
• Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
• Unloaded and stacked materials by raising and lowering lifting devices.
• Manouvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
• Worked with various attachments such as the clamp, extension tines
• Proven experience with high a reach forklift
• Removed orders from storage, wrapped, and staged for shipments.
• Inspected equipment for defects and performed repairs or maintenance tasks.
• Coordinated with other lift truck drivers and production personnel to process orders efficiently.
• Experienced with racking at heights (approximately 6 pallet spaces high)
• Located proper slots on storage racks and set pallets in place with forklift.
• Examined shipments for quality and accuracy.

After 10 months while working at Reece, two managers out of the four branches on the multi site picked up an interest in the in how I work and found me to be a suitable fit in growing their branch. I took advantage of the opportunity that was given too me and was soon to be employed as a sales consultant for Reece Civil Enoggera. During my time here, I not only enhanced the skills I already had, but also gained many as well. During my first month working in a sales role, me alongside with a team of five others grossed over 1 million dollars in sales, which turned out to be the branches biggest recorded. From then on me and my team continued to set new records for every month that followed. I've listed the skills I acquired during my time at Reece Civil below.

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.
• Provided sales and customer service assistance to walk-in traffic
• Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Maximized customer retention by resolving issues quickly.

I joined Reece in attempt to improve and expand my skills whilst working for Australia's leading wholesaler for plumbing supplies. I applied for the job title, 'Counter Staff and Delivery driver,' and shortly after being accepted, they started me off as a delivery driver. I later found out to that I'd be delivering for Reece's biggest multi site branch in South East Queensland. My work didn't stop after all deliveries were completed, I always found myself happy to work overtime by maintaining the yard with stock levels, unloading trucks, keeping the yard tidy and clean to help prevent any mess accumulate and also to present Reece as a professional work place to customers. I've listed below, some of the skills I possessed in my time as a delivery driver.

• Completed on-time deliveries by choosing best and most efficient routes.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Delivered packages to customer doorsteps and business offices.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Contacted customers prior to delivery to confirm and coordinate delivery times.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
• Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
• Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
• Monitored area for pedestrian and vehicular traffic while operating various types of equipment.

My most recent job was working as a warehouse scanner and mail loader/ unloader. I've learnt a lot of skills from this job that are vital with cooperating in a team in a working environment as well as personal skills which have made me a trustworthy worker. Below I've dot pointed skills I've obtained while in this role.

• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
• Accurately Scanned parcels coming into Queensland and put aside suspicious parcels Australian Customs wanted too look into further
• Loaded and unloaded incoming mail coming into the warehouse
• Handled knives too open up mail inside boxes and bags for the parcels too be scanned
• Communicated with other employees and employer to discuss new ways to improve processes and increase productivity
• Consistently lifted materials weighing as much as 40kgs
• Checked packages and merchandise for damage and quickly notified vendors to request replacements
• Manually transported warehouse mail weighing up to 40kgs and maintained stamina while standing, sitting, bending and walking for extended periods of time
• Identified inadequate materials and faulty equipment and brought to supervisors' attention
• Kept warehouse clean and organized to maximize team efficiency and productivity
• Used measuring tools such as a tape measure to identify incoming cargo to confirm the right cargo was delivered to the warehouse
• Used pallet jacks to relocate products
• Processed incoming shipments upon package receipt by scanning boxes and envelopes and using Microsoft excel and expedient to update system
• Loaded, unloaded and moved material to and from storage and production areas
• Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
• Recorded information, shortages and discrepancies to keep records current and accurate
• Performed inventory control, such as counting and stocking mail

I worked at a noodle bar called Wok Me. Unfortunately the business shut down in November 2017. But my whilst working there my duties were to take food orders on the phone and in person, preparing food orders, calling out food orders, cleaning throughout my shift and also being responsible for opening and closing the shop at the start and end of the shift. The job description required for this position was to memorise meals, being confident when calling out orders, surrounding myself in a clean working environment and always bringing a positive attitude to the workplace. All these things I excelled in whilst working and when I left the position. Below are some other skills I learnt whilst working at Wok Me.

• Maintained clean, trash-free workspaces to maximize productivity and safety
• Maintained composure and work quality while under stress
• Organised, arranged, and re-stocked various stations
• Used downtimes to prepare ingredients and restock supplies for expected busy periods
• Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
• Planned and organised food preparation activities, including
• Washed, peeled and cut various fruits and vegetables to prepare for serving
• Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
• Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
• Resolved customer complaints and maintained clean and tidy checkout area
• Counted money in drawers at beginning and end of each shift to ensure amounts were correct
• Educated customers on promotions to enhance sales
• Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects

During my time a Dominos my duties consisted of taking phone orders, working the cash register, making pizzas and working in the field of customer service. Whilst at dominos I learnt how to multi task, work fast, be reliable and manage many different situations when dealing with customers. Below are a some skills I've dot pointed which elaborate on the skills I learnt during my time in this job.

• Guided prepared items into oven precisely to prevent skin burns and cooked at specific temperatures and times
• Completed training to learn additional techniques for making new and seasonal items
• Sent order information to kitchen using computer system and giving verbal instructions about customers' special requests and needs to other staff
• Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
• Organised work areas to foster efficiency and model exceptional kitchen etiquette
• Used pizza cutter to slice pizzas according to size of the pizza
• Monitored and maintained clean working areas and cooking surfaces
• Performed cash register operations by applying coupons, giving customer totals and handling cash and credit card payments
• Prepared wide range of menu items in addition to pizza, including food sides and drinks, giving customers variety
• Communicated menu item information and offered suggestions to promote featured products
• Answered phone calls per day to take to-go and delivery orders
• Provided product information and menu item explanation in consideration of dietary restrictions
• Wiped down counters and food prep stations

My experience with working in a backyard setting and my understanding with garden maintenance, lawn mowers, hedge trimming, tiding up and the many more skills I've learnt has been going for over 5 years. I started learning how to maintain a clean garden from a young age and I've loved and learnt from my first experience ever since. Although I have never been employed in theindustry, my understanding and learning ability is passionate and strong towards the job. I've maintained every back yard I've lived in as well as any family member or friend who has requested some help with tidying up and maintaining their backyard. My strong skill within the field is mowing, I've got experience with petrol lawn mowers, zero-turn mowers and also ride on mowers. Below are dot points explaining the certain skills I've learnt in the industry.

• Enhanced visibility and improved shapes of trees and bushes with proper pruning
• Applied weed-control and pest-killing chemicals to lawns to protect growth and improve attractiveness
• Maintained grounds including trimming, weeding and general clean-up
• High level of experience and understanding with mowing (petrol lawn mowers, zero-turn mowers and ride on mowers)
• Experience with hedge trimmers
• Experience with brush cutters
• Motivated Team Worker
• Installed stonework according to landscape design plan and client specifications