A dedicated and reliable professional with a strong passion for the rail industry and an ambition to excel as a Trainee Train Driver. Known for a high level of safety awareness, excellent communication skills, and the ability to stay calm under pressure, I am committed to ensuring the highest standards of passenger safety and satisfaction.
I bring a proven track record in customer service and team leadership, where I have developed strong problem-solving abilities, attention to detail, and adaptability. My experience in handling time-sensitive and structured tasks equips me with the discipline and focus required to succeed in a dynamic and responsible role.
With a keen interest in technical systems and a proactive approach to learning, I am eager to gain the necessary skills and qualifications to become a skilled train driver, contributing to the smooth operation and success of the rail network.
Tesco, Shoreham
· Delivered excellent customer service, assisting customers in selecting products and providing detailed product knowledge.
· Managed cash handling and point-of-sale systems, ensuring accuracy and maintaining financial integrity.
· Maintained a clean, organized, and safe sales floor environment, adhering to company health and safety standards.
· Supported stock replenishment and inventory management to ensure product availability and operational efficiency.
· Handled customer complaints professionally, resolving issues effectively to ensure satisfaction and build loyalty.
· Achieved or exceeded sales targets by understanding customer needs and offering tailored recommendations.
· Supervised a team of 30 employees, ensuring that all tasks were completed efficiently and safely.
· Monitored team performance, providing guidance and support to achieve operational targets.
· Conducted safety checks and enforced adherence to company health and safety standards.
· Collaborated with management to implement process improvements and resolve operational issues.
· Developed strong interpersonal and leadership skills by managing a diverse team in a fast-paced environment.
· Demonstrated reliability by consistently meeting productivity targets and deadlines.
· Developed a strong work ethic and ability to focus during repetitive tasks.
Awareness: Meticulous attention to safety protocols and procedures
Communication Skills: Clear and professional communication with passengers and colleagues
Decision-Making: Proven ability to make swift, sound decisions in challenging environments
Attention to Detail: Strong ability to follow instructions and accurately interpret technical information
Adaptability: Flexible and quick to learn new systems and procedures
Time Management: Punctual and capable of adhering to strict schedules
Health And Safety Training
· Comprehensive understanding of workplace health and safety regulations
· Trained in the proper use of personal protective equipment (PPE) and safe handling of machinery.
· Skilled in implementing and adhering to safety protocols to ensure compliance with legal and organizational standards.
· Completed modules on emergency procedures, including fire safety, first aid response, and evacuation protocols.
· Knowledgeable about maintaining a safe and inclusive environment for colleagues and customers.
Avaliable On Request