Harry Wallbank

• Managed day-to-day operations of a large multi-facility leisure centre, including two pools, a gym, studio, and sports hall.
• Supervised a team of 8 staff per shift, assigning roles and adapting to rapidly changing priorities in high-traffic periods.
• Monitored and maintained complex safety-critical systems including auto-dosing chlorination, UV disinfection, and multi-layered filtration.

• Sustained operational excellence with adherence to company policies and procedures.

• Led emergency responses, including CPR, AED usage, and triage in high-stress scenarios (e.g. heart attacks and multiple-trauma injuries).

• Maintained detailed incident and compliance reports, supporting health and safety audits and demonstrating attention to process accuracy.
• Took initiative in shift planning to improve workload efficiency across teams, even while performing frontline duties.

• Streamlined workflow processes, enhancing theoverall efficiency of the establishment.

• Handled front-desk operations, customer queries, bookings, and CRM updates using Gladstone software.
• Proactively promoted memberships and personal training services to new and existing customers. While not working to specific sales targets, I consistently encouraged sign-ups and helped grow customer retention.
• Delivered personalised service — e.g. assisting a post-surgery visitor to access a free membership and tailored PT support.
• Managed confidential customer data in line with data protection standards, showing an understanding of privacy, compliance, and secure record-keeping.
• Supported product sales (e.g. refreshments, merchandise) while juggling customer complaints, issue resolution, and facility coordination.
• Comfortable multi-tasking during peak shifts — including Friday evenings with multiple clubs (water polo, gymnastics, swim teams) using shared spaces.
• Handled appointment scheduling to ensure smooth daily operations.