Harry Twyman

As a outdoor instructor for Hilltop outdoor centre, i have been tasked with providing our clients with fun, safe and educational trip to our centre. This includes providing activity sessions for our clients, ranging from children aged 8 to adult groups, as well as clients with additional needs or disabilties. These activities require me to work at heights and also in smaller confined spaces, while looking after the saftey of myself, my team and our clients. during these activities i aim to teach our clients how to overcome any challenges we present them. But i also provide them with some tools to understand any situation they are in how to deal with any stress or fears they might have. As when they leave Hilltop our aim is that they leave with more confidence in themselves and others, but also the tools to understand stressful situations will always arise. but how to deal with them to not only survive it but to overcome any challenge they might face. Over the years i have been chosen for multiple additional roles, these include training staff members in new activities on how to run the safely an effectivly. I also aid my managers in training staff mebers how to safely access our ropes courses and traverse along them at heights of up to 14m, additional to this i help them train in rescue techniques, ensuring the safety of the rescuers and the rescuee, while maintaing a proffessional manner and providing the upmost care. I am also consulted in developing these rescue techniques to make them more efficent and safe while utilising new technology and methods, but ensuring all staff are trained to use them as well. One of my larger roles is being in charge of the centres PPE(personal protective equipment) department. This role includes maintaining and checking all of our PPE to ensure it is safe for use, as well as reparing and issues (where applicable). I also am in charge of training staff how to properly check the equpment in its function and care, this includes how to properly clean and maintain them. I am reponsible for also doing stock checks and ordering new equpiment when needed, plus researching new equipment to improve the saftey or efficiency of our work. I have been in charge of this for the last 3 years.

• Conducted risk assessments, ensuring safe outdoor adventures.
• Built resilience among participants by creating challenging but achievable goals within each expedition or activity.
• Adapted teaching approaches to cater for diverse learner needs in an outdoor environment.
• Maintained professional development through continuous industry-related training and qualifications update sessions in order to provide the best possible service to clients.
• Achieved high safety standards with regular equipment inspections and maintenance.
• Managed emergency situations efficiently, prioritising participant's health and safety above all else during challenging weather conditions or accidents on site.
• Encouraged active participation whilst fostering a supportive learning environment during all outdoor activities.
• Incorporated educational elements into fun activities broadening participants' knowledge about local flora, fauna and geography.
• Helped clients to overcome their fears, providing a consistently rewarding and positive experience for customers.

• During this job role I was responsible for running sessions for clients and maintain a high level of safety and welfare. i was given the additional job role of a duty instructor this means I was organising activity sessions, making sure all the customers and members of staff are looked after. This included but not limited to, dealing with any first aid situations that might have occured. Also performing rescues on land or the water with occurences on sessions. i was trained with the skills and knowledge to be able to help any situation. plus coordinating between various departments for streamlined operations.
• Managed cross-functional teams effectively, promoting synergy and cooperation across departments.
• Coordinated between various departments for streamlined operations.
• Evaluated and adjusted performance metrics to align with organisational objectives.

• I worked as a bartender and waiting staff for this upmarket bar, I was responsible for taking orders from customers, making and serving a wide variety of drinks, and waiting on tables. I was trusted with dealing with money, keeping a high standard of customer service and checking and making orders on our stock as well.

• I was responsible for running wide varieties of activity sessions for differentiating groups ages and abilities. These range from small children aged 6 and above to adult groups from corporation’s to stag and hen dues, these were all while maintaining a high level of safety and looking after the groups welfare.
• Created fun-filled activities for enhancing children's physical abilities.
• Inspired trust in parents with consistent communication about their children's progress.
• Maintained equipment cleanliness to meet health and hygiene standards.
• Conducted regular checks of facilities for any hazards or maintenance needs, ensuring a safe environment at all times.

• I was responsible for the welfare of all of the explorers on our nights, we have up to 30 explorers at one time. I organised nights, trips and camps away. I also run lots of activities and games during nights, as well as leading hikes and outdoor based exercises.

• General electrical mechanic helping out in the workshop building electrical control panels and systems for large systems