Harry Regan

Provide operational and administrative support within a fast-paced IT sales support team.

Manage Microsoft 365 licensing requests, amendments, and customer account updates.

Prepare hardware quotations and process customer orders accurately and efficiently.

Handle invoicing, credit requests, and subscription reconciliation for customer accounts.

Deliver customer-facing support by resolving account queries and coordinating with internal departments.

Worked within the Heat Pump division for one of the UK’s largest low-carbon technology installers, supporting customers through the renewable energy sales journey.

Developed strong knowledge of heat pump systems and low-carbon technologies, translating technical information into clear and accessible guidance for customers.

Guided customers from initial enquiry through to home survey, system design, sales, and installation coordination.

Managed warm leads from customers who had already expressed interest, focusing on consultative sales and understanding individual customer needs.

Built strong customer relationships by providing informed, tailored support throughout the decision-making and installation process.

Delivered high-quality customer support within a company recognised for exceptional service, including 8 consecutive Which? recommendations, handling both daily inbound and outbound customer calls, providing general account support and resolving customer enquiries efficiently.

Diagnosed smart meter and metering issues, arranging engineer appointments and coordinating follow-up actions where required.

Supported customers remotely as part of a specially trained smart meter commissioning team, helping to resolve technical issues alongside core responsibilities.

Worked closely with internal departments to coordinate appointments, manage emergency cases, and resolve billing-related queries.

Unloaded and organised overnight deliveries to ensure efficient stock replenishment across the store.

Prepared and packed online customer orders for morning home delivery dispatch.

Assisted with seasonal store transformations, promotional campaigns, and product layout changes.