Harry Pugh

• In November 2023 I returned to Clarks and was given a permanent role as a Keyholder on the shop floor, and also worked within the stockroom with responsibilities as a Key Holder and taking on supervisor duties.
• These responsibilities included:
• Managing the Shop floor
• Managing Money via Cash Lift and Cash Reconciliation
• Helping customers to the best of my ability with any problems
• Management of Sales Assistants
• Observing and giving feedback on Staff
• Overseeing weekly reports

Stockroom Manager/Controller responsibilities:

• Managing online orders
• Picking and packing orders
• Stock auditing
• Maintaining stockroom standards

• I worked as a Head Lifeguard and Counselor at an American Summer camp in Long Island, New York.
• I gained many qualifications during my time in America such as: Red Cross Waterfront Lifeguard and Professional First Aid/AED, Red Cross Lifeguard Instructor and Red Cross Basic Swim Instructor.
• My job as Head Lifeguard was to oversee the team of lifeguards, this included doing their lifeguard training every 2 weeks to uphold their skills, supervise team members and give feedback throughout the 11 weeks of employment.
• Instructing CITs (Counsellors in training) over a 3-week period to certify them to be Red Cross Lifeguards and Professional First Aid/AED trained, and assessing kids during swim assessments.
• During my 11 weeks of employment as Head Lifeguard and a Counselor I supervised and work with all ages of kids from 5 years old up to 16 years old, this would be from supervising as a lifeguard on the water (Lake and Beach) to instructing sports and activities such as Rugby or Football to a group of up to 20 kids.
• Working in America has improved my teamwork and leadership skills, this was a brilliant experience and I got to travel afterwards to New York, LA, Miami & San Francisco with other counselors I met during camp.

• I worked as a Full Time Leisure Assistant at Bletchley Leisure Centre.
• I had to gain a Lifeguard qualification for this job, and I also learned necessary skills for the Lifeguard role, acquiring a lot of experience which was required for my Camp America application.
• The role entailed being a Lifeguard during public swimming sessions, first aid, setting up certain equipment for bookings, pool and leisure centre maintenance, and engaging with customers to ensure their safety when in the pool.
• After being a Leisure Assistant for 2 months, I was promoted to Trainee Duty Manager.
• As a Trainee Duty Manager there was a lot more responsibility in the role, such as supervising and managing staff, and to ensure safety of both the public and the team.
• I also managed the banking, plant room and chemicals throughout the day, and was a key holder.
• I was a point of escalation for staff support and customers.

• I worked as a Temporary Sales assistant for Clarks for their back-to-school campaign, prior to starting college.
• I learnt to fit children's shoes and serve customers, listening to their needs and requirements, working efficiently to provide a great service.
• I also worked in the stock room, locating shoes for colleagues on the shop floor.
• In April 2021 I returned to Clarks and was given a permanent role as a Sales Assistant on the shop floor, and also worked in the stockroom with additional responsibilities such as being a Key Holder and taking on supervisor duties.
• My additional responsibilities included:
• Managing the Shop floor to cover management.
• Managing Money via Cash Lift and Cash Reconciliation.
• Helping customers to the best of my ability with any problems.
• Management of Sales Assistants.
• Stockroom Controller.