Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harry Probets

Perth,Perthshire

Summary

Hardworking and passionate with strong organizational skills eager to secure the Customer Manager Position position. Ready to help team achieve company goals.


Overview

9
9
years of professional experience

Work History

SGN

Quality Performance Advisor
Perth, Perthshire
01.2022 - Current
  • Managed staff rotas, planning workloads effectively and strategically.
  • Dealt with customer complaints and rectified product and service issues.
  • Acted as point of contact and motivation for colleagues.
  • Coordinated employee schedules and handled resource management to remove barriers to productivity.
  • Performed thorough quality checks, ensuring all work loads were done correctly.
  • Approving holidays as well as shift swaps for advisors and making sure we have the relevant support to help support with the week in advance.
  • Plotting in team meetings and performance chats for advisors with their manager.
  • Monitoring and looking after real-time, which includes helping advisors with enquiries and complaints.

Customer Service Advisor

SGN
Perth, Perth and Kinross
09.2016 - 01.2022
  • Expressed care, patience and empathy when handling customer interactions for personalised experience.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Participated in staff meetings to discuss new developments.
  • Recorded customer communications to maintain proper documentation.
  • Offered prompt solutions to maintain customer satisfaction.
  • Recorded and processed customer data accurately.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Transferred customer calls to respective department or personnel to address specific issues.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Manager

William Hill
Perth, Perth and Kinross
04.2015 - 04.2016
  • Planned and managed resources
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Applied expertise in team leadership.
  • Dealing with large sums of money.
  • Working with the public and dealing with complaints and problems they may have.

Education

GCSEs - Maths

Perth Grammar School
Perth
04.2014 -

Skills

  • Attention to Detail
  • Teamwork and Collaboration
  • Interpersonal Communication
  • MS Office
  • Excellent Communication
  • Organization and Time Management
  • Data collection and analysis
  • Motivational communication
  • Issue resolution

Timeline

SGN

Quality Performance Advisor
01.2022 - Current

Customer Service Advisor

SGN
09.2016 - 01.2022

Manager

William Hill
04.2015 - 04.2016

GCSEs - Maths

Perth Grammar School
04.2014 -

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Harry Probets