Harry Pringle

Retail Customer Service role at Entain Coral Group -

My role included handling cash and card payments efficiently and accurately, with confidence, whilst maintaining customer satisfaction through repeated customer engagements.

• Handled multiple enquiries whilst maintaining outstanding customer service and professionalism at all times
• Greeted customers entering store and responded promptly and effectively to customer needs and enquiries
• Observation for any potential unsafe or fraudulent risks and activities and deal with those with sensitivity, discretion and in line with corporate policy
• Increased customer satisfaction by resolving issues quickly and effectively

Skills I applied and developed further in my role to enable me to carry out my role and its day to date duties successfully:

- Time management, through completion of opening and closing procedures each day.

- Good communication. Resolving customer complaints effectively and sensitively, providing helpful expertise when applicable.

- Efficient. Processed sales and payouts efficiently to reduce customer waiting times.

- Knowledge retention. Educating customers on promotion, offers and events to enhance sales and customer experience.

- Calm under pressure. Efficient in dealing with high volumes of work in peak times.

- Trustworthy and reliable. Handling of in-shop safe, and large sums of cash.

- Good judgement. Pro-active observation of environment to apply judgement when it was required e.g. Prevention of fraud, and safeguarding vulnerable customers.

- Attention to detail. Processed transactions accurately and applied comprehensive learning to in shop situations.

- Dealing with difficult situations.

• Engaged with guests to create positive rapport
• Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
• Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Memorised orders in loud and busy environments to maintain speedy service at peak times.

• Enforced all rules during games, communicating with other officials to make fair decisions.
• Conducted thorough playing field inspections to maintain a safe environment for players, minimising injury rate.
• Attended and refereed special one-off football events.
• Facilitated smooth running games through focused preparation, including ball pumping and goal position checking.
• Ensured a positive match experience by effectively resolving conflicts between players, coaches and observers.
• Cultivated respectful environments through positive match management.
• Maintained peak fitness levels to meet physical refereeing demands.