Harry Pigott
Sheffield,North Yorkshire
Summary
Organised, reliable and proactive Marketing student at Manchester Metropolitan University with experience in office administration, customer service, record keeping, leadership and business development. Currently working as an Office Junior in a busy office environment where I manage the company’s customer returns process, resolve customer enquiries and maintain accurate records. Alongside my studies, I have founded and chair the Manchester Metropolitan University DJ Society and co-founded a live events company, developing strong communication, organisational and stakeholder management skills. I am seeking to further develop my administrative experience within a professional team while continuing my studies.
Overview
1
1
Certification
7
7
years of post-secondary education
3
3
years of professional experience
Work history
Office Junior
Scout & Guide Shop
2026.06 - 2026.08
- Communicated professionally with customers to resolve issues and deliver high-quality customer service, ensuring positive interactions.
- Investigated issues with faulty or incorrectly supplied products, coordinated suitable resolutions to enhance customer experience.
- Managed customer returns process, assessed returned products, determined appropriate refunds or exchanges to ensure customer satisfaction.
- Process customer refunds accurately using Shopify systems while maintaining detailed records.
- Maintain accurate customer records and handle confidential customer information.
- Prioritise workloads independently to ensure returns and customer enquiries are resolved efficiently.
- Work within a busy office environment where organisation, attention to detail and accuracy are essential.
Retail Assistant
Natures Way Fruit Shop
Sheffield, Yorkshire
2025.03 - 2025.09
- Processed customer payments accurately at the point of sale. and assisted customers with purchases.
- Worked alternate Saturday afternoon shifts, serving customers and completing the full shop closing routine.
- Opened shop each morning before school, ensuring store readiness for customers.
- Maintained stock displays and ensured the shop remained organised and presentable.
- Closed the shop one day each week, carrying out end-of-day procedures and securing the premises.
- Balanced work commitments with sixth form studies, demonstrating effective time management.
Social Media Marketing Assistant
Scout & Guide Shop
Sheffield, Yorkshire
2023.07 - 2025.01
- Created and published daily content with Canva, driving consistent audience engagement.
- Recommended strategies to boost customer engagement and foster online growth.
- Managed company social media accounts, enhancing brand presence over 18 months.
- Managed workload autonomously while balancing education commitments.
Education
BSc (Hons) - Marketing
Manchester Metropolitan University
Manchester 2025.09 -
A Levels - Economics, Music Technology, Music
High Storrs School
Sheffield 2023.09 - 2025.06
GCSEs - Mathematics, Physics, Biology, Music
King Edward VII School
Sheffield 2018.09 - 2023.06
Skills
- Data Entry
- Records management
- Office Administration
- Microsoft 365 (Word, Excel, PowerPoint, Outlook and Teams)
- Canva
- Customer Service
- Stakeholder Communication
- Written Communication
- Verbal Communication
- Time Management
Accomplishments
- Founded the Manchester Metropolitan University DJ Society.
- Co-founded an events company and grew its social media presence to over 1,200 followers before its first event.
- Secured the company’s first venue partnership through direct communication and negotiation.
- Trusted to independently open and close a retail business.
- Successfully balanced university study alongside employment, leadership responsibilities and entrepreneurial projects.
Leadership & Projects
- Co-Founder
- Serend Events | 2026 – Present
- Co-founded a live events company based in Sheffield.
- Grew the company’s Instagram account to over 1,200 followers.
- Led communication with venue owners to secure the company’s first event booking.
- Managed professional email correspondence with venues and business contacts.
- Assisted with budgeting, planning and organising upcoming events.
- Developed strong organisational, communication and stakeholder management skills through building the business.
- Chair & Founder
- Manchester Metropolitan University DJ Society | 2026 – Present
- Founded and currently lead the Manchester Metropolitan University DJ Society.
- Organise meetings, activities and events for society members.
- Manage communications with members, venues and external organisations.
- Manage the society’s social media.
- Develop relationships with venues and industry contacts across Manchester.
Certification
Drivers license
Affiliations
- Captain of a Sunday League football team for 8 years.
- Producing electronic music and DJing.
- Karate and Judo - achieved orange belt in both.
- Guitar - achieved grade 7
References
References available upon request.
Timeline
Office Junior
Scout & Guide Shop
2026.06 - 2026.08
BSc (Hons) - Marketing
Manchester Metropolitan University
2025.09 -
Retail Assistant
Natures Way Fruit Shop
2025.03 - 2025.09
A Levels - Economics, Music Technology, Music
High Storrs School
2023.09 - 2025.06
Social Media Marketing Assistant
Scout & Guide Shop
2023.07 - 2025.01
GCSEs - Mathematics, Physics, Biology, Music
King Edward VII School
2018.09 - 2023.06