Harry Patterson
Uckfield,East Sussex
Summary
A solution-oriented professional with significant customer service experience, recognised for excellent time management and an empathetic, empowering leadership style. Committed to delivering innovative solutions and driving organisational success through strategic problem-solving and team empowerment. I pride myself on my adaptive 'can do' attitude which enables me to overcome any challenge I face.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Team Leader
Bestway Wholesale
Brighton, Brighton and Hove
04.2021 - Current
- Started at Bestway in April 2021 as a Warehouse Assistant and progressed through the role of Supervisor to Team Leader within 2 years.
- Introduced innovative solutions which maximised output without compromising quality.
- Fostered a high-performing environment to drive productivity and quality.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Improved customer satisfaction through close collaboration with the team.
- Devised actionable plans towards achieving set business objectives within deadlines.
Recording studio audio engineer
Self Employed
Southampton, Hampshire
01.2017 - 01.2021
- Delivered top-notch customer service whilst managing artist expectations.
- Achieved crystal clear sound quality by meticulously fine-tuning audio equipment.
- Addressed any technical glitches promptly, minimising disruption during recording sessions.
- Managed studio operations, ensuring efficient workflow.
- Oversaw the maintenance of high-end studio equipment, preventing technical issues.
Head Barista/Assistant Manager
Coffee No.1
Southampton, Hampshire
09.2015 - 01.2017
- Coordinated team schedules, ensuring optimal staff allocation during busy periods.
- Managed inventory control to avoid stock shortages during peak hours.
- Supervised daily café operations, resulting in seamless workflow and enhanced productivity.
- Managed opening or closing procedures whilst adhering strictly to company policies.
- Enhanced customer experience by implementing efficient beverage preparation techniques.
Education
Bachelor of Arts - Music Production
Southampton Solent University
Southampton 09.2014 - 04.2017
A-Levels - Public Services
East Sussex College Lewes
Lewes 09.2012 - 06.2014
Skills
- Excellent Time Management
- Empathetic and empowering Leadership style
- Significant Customer Service experience
- Strong communicator and team builder
- Logical problem solver
Certification
- Food Safety Level 2
- First Aid at work
- IOSH Managing safely
Accomplishments
- Duke of Edinburgh Silver Award
- Royal British Legion award of Endeavour
Timeline
Team Leader
Bestway Wholesale
04.2021 - Current
Recording studio audio engineer
Self Employed
01.2017 - 01.2021
Head Barista/Assistant Manager
Coffee No.1
09.2015 - 01.2017
Bachelor of Arts - Music Production
Southampton Solent University
09.2014 - 04.2017
A-Levels - Public Services
East Sussex College Lewes
09.2012 - 06.2014
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