Summary
Overview
Work history
Education
Skills
Timeline
Generic

Harry Parratt

St Albans,Hertfordshire

Summary

Dedicated professional with expertise in customer service and team leadership, adept at handling pressure and resolving complaints efficiently. Demonstrates strong written communication and email correspondence skills, with proficiency in Microsoft Office. Known for outstanding telephone manners, active listening, and a patient attitude, ensuring exceptional customer experiences. Career goal includes leveraging problem-solving abilities to enhance operational efficiency in a dynamic environment.

Overview

2
2
years of professional experience

Work history

Customer service representative

LV=
Hitchin, Hertfordshire
04.2024 - 08.2025
  • Assisted customers in making informed decisions by providing detailed product information.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed 30+ daily calls, taking orders and escalated cancellations.
  • Handled in-person, email and mailed correspondence.
  • Fully 365 Literate.
  • Successfully delivered on tasks within tight deadlines.
  • Worked in a team of over 15 people excelling in cooperative tasks.

Parts Adviser

Toyota
St Albans, Hertfordshire
04.2023 - 02.2024
  • Improved parts inventory by conducting regular audits and stock checks.
  • Performed daily stock counts ensuring adequate inventory levels.
  • Assisted in training new staff members to ensure consistency in service.
  • Communicated effectively with customers to understand their needs better.
  • Enhanced customer satisfaction with prompt and accurate service.

Education

GCSEs - Secondary Education

Verulam School
St Albans
09.2016 - 07.2020

NVQ Level 2 - Mechanics

Oaklands College
St. Albans
09.2020 - 07.2022

Bachelor of Arts - History

The Open University
Milton Keynes
09.2025 -

Skills

  • Pressure handling
  • Telephone manners
  • Patient attitude
  • Email correspondence expertise
  • Strong written communication
  • Email administration
  • Familiarity with crm software
  • Cash handling
  • Team Leadership
  • Microsoft Office
  • Outstanding customer service
  • Active listening
  • Ticket logging
  • Complaint handling
  • Problem solver

Timeline

Bachelor of Arts - History

The Open University
09.2025 -

Customer service representative

LV=
04.2024 - 08.2025

Parts Adviser

Toyota
04.2023 - 02.2024

NVQ Level 2 - Mechanics

Oaklands College
09.2020 - 07.2022

GCSEs - Secondary Education

Verulam School
09.2016 - 07.2020
Harry Parratt